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76 lines
3.0 KiB
Markdown
76 lines
3.0 KiB
Markdown
---
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headerDepth: 2
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icon: debug
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category: [FAQ]
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order: 2
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redirectFrom: /en/advanced/mihoyo-risk-tip.html
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---
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# Common Program Exceptions
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This document covers solutions of **foreseeable client error**
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## RuntimeEnvironmentException
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- Exception: `RuntimeEnvironmentException`
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- Hint: `Unable to set registry key without enabling long path`
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- Issue source: Windows long path limit is set to be limited at 256 characters by default
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- Solution: Download [EnableLongPaths.zip](https://d.hut.ao/d/tools/EnableLongPaths.zip), unzip it and run `.reg` file
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as administrator
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## Return Code: -10001
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- This error comes directly from MiHoYo BBS, hints include
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- `Return Code: -10001`
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- `Return Code: -100`
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- Issue source
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1. Cookie expired
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2. Network error
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3. System time is not accurate
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- Solution
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1. In the account panel, execute `Refresh Cookies`
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2. Remove your account and add it again
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3. Sync your system time
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## Return Code: 1034 Verification Failed
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- If Snap Hutao returns `1034` status code and hints verification failed (usually during the operation of Realtime Notes),
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it means the operation is blocked by MiHoYo BBS anti-bot system
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- Solution:
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- Enter `Realtime Notes`
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- Click on `Verify Current User and Role` button
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- Follow the instruction in MiHoYo BBS to verify
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- After finishing the verification process, click `Complete` to close the verification window
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- Now, the account should back to normal; If not, process the step above again
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::: tip
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If the risk prompt is too frequent, or the verification cannot be triggered at all, it means that the risk of your
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account is too high, please change the password, so that the simultaneous login status of multiple devices will be reset
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:::
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::: warning
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- You hardly cannot pass imperceptible verification when your account is **login at other remote Genshin tools** or
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**login at multiple devices**. This is a security designing of MiHoYo BBS, and cannot bypass
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- If you are using **multiple MiHoYo BBS account in your device**, **frequent usage with MiHoYo BBS API** will
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result in your IP address being banned for a period of time (usually no more than 24 hours). This is a security
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designing of MiHoYo BBS, and cannot bypass
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:::
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## HttpRequestException Metadata Download Failed
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### 403 (Forbidden) / 404 (Not Found)
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Solution: Update your Snap Hutao to latest version
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### 502 (Bad Gateway)
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> Associated Issue: [https://github.com/DGP-Studio/Snap.Hutao/issues/100](https://github.com/DGP-Studio/Snap.Hutao/issues/100)
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This HTTP Exception occurs when Snap Hutao failed to fetch remote resource (usually static image and configuration)
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If you are using proxy software, you may need to turn it off or using TUN mode proxy;
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otherwise you need to use [Windows 8 AppContainer Loopback Utility](https://www.telerik.com/fiddler/add-ons) to remove
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[Windows APP Container Loopback limits](https://learn.microsoft.com/zh-CN/windows/iot-core/develop-your-app/loopback).
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