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class="sidebar-sub-headers"></ul><!--]--></li><li><!--[--><a href="/statements/bug-report.html" class="nav-link sidebar-link sidebar-page" aria-label="提交BUG报告"><!---->提交BUG报告<!----></a><ul class="sidebar-sub-headers"></ul><!--]--></li></ul></section><!--]--></li></ul><!--[--><!----><!--]--></aside><!--[--><main class="page" id="main-content"><!--[--><!----><nav class="breadcrumb disable"></nav><div class="page-title"><h1><!---->快速解答</h1><div class="page-info"><span class="author-info" aria-label="作者🖊" data-balloon-pos="down"><svg xmlns="http://www.w3.org/2000/svg" class="icon author-icon" viewbox="0 0 1024 1024" fill="currentColor" aria-label="author icon"><path d="M649.6 633.6c86.4-48 147.2-144 147.2-249.6 0-160-128-288-288-288s-288 128-288 288c0 108.8 57.6 201.6 147.2 249.6-121.6 48-214.4 153.6-240 288-3.2 9.6 0 19.2 6.4 25.6 3.2 9.6 12.8 12.8 22.4 12.8h704c9.6 0 19.2-3.2 25.6-12.8 6.4-6.4 9.6-16 6.4-25.6-25.6-134.4-121.6-240-243.2-288z"></path></svg><span><a class="author-item" href="https://github.com/DGP-Studio" target="_blank" rel="noopener noreferrer">DGP-Studio</a></span><span property="author" content="DGP-Studio"></span></span><!----><span class="date-info" aria-label="写作日期📅" data-balloon-pos="down"><svg xmlns="http://www.w3.org/2000/svg" class="icon calendar-icon" viewbox="0 0 1024 1024" fill="currentColor" aria-label="calendar icon"><path d="M716.4 110.137c0-18.753-14.72-33.473-33.472-33.473-18.753 0-33.473 14.72-33.473 33.473v33.473h66.993v-33.473zm-334.87 0c0-18.753-14.72-33.473-33.473-33.473s-33.52 14.72-33.52 33.473v33.473h66.993v-33.473zm468.81 33.52H716.4v100.465c0 18.753-14.72 33.473-33.472 33.473a33.145 33.145 0 01-33.473-33.473V143.657H381.53v100.465c0 18.753-14.72 33.473-33.473 33.473a33.145 33.145 0 01-33.473-33.473V143.657H180.6A134.314 134.314 0 0046.66 277.595v535.756A134.314 134.314 0 00180.6 947.289h669.74a134.36 134.36 0 00133.94-133.938V277.595a134.314 134.314 0 00-133.94-133.938zm33.473 267.877H147.126a33.145 33.145 0 01-33.473-33.473c0-18.752 14.72-33.473 33.473-33.473h736.687c18.752 0 33.472 14.72 33.472 33.473a33.145 33.145 0 01-33.472 33.473z"></path></svg><span>2022年9月29日</span><meta property="datePublished" content="2022-09-29T02:37:43.000Z"></span><!----><!----><span class="reading-time-info" aria-label="阅读时间⌛" data-balloon-pos="down"><svg xmlns="http://www.w3.org/2000/svg" class="icon timer-icon" viewbox="0 0 1024 1024" fill="currentColor" aria-label="timer icon"><path d="M799.387 122.15c4.402-2.978 7.38-7.897 7.38-13.463v-1.165c0-8.933-7.38-16.312-16.312-16.312H256.33c-8.933 0-16.311 7.38-16.311 16.312v1.165c0 5.825 2.977 10.874 7.637 13.592 4.143 194.44 97.22 354.963 220.201 392.763-122.204 37.542-214.893 196.511-220.2 389.397-4.661 5.049-7.638 11.651-7.638 19.03v5.825h566.49v-5.825c0-7.379-2.849-13.981-7.509-18.9-5.049-193.016-97.867-351.985-220.2-389.527 123.24-37.67 216.446-198.453 220.588-392.892zM531.16 450.445v352.632c117.674 1.553 211.787 40.778 211.787 88.676H304.097c0-48.286 95.149-87.382 213.728-88.676V450.445c-93.077-3.107-167.901-81.297-167.901-177.093 0-8.803 6.99-15.793 15.793-15.793 8.803 0 15.794 6.99 15.794 15.793 0 80.261 63.69 145.635 142.01 145.635s142.011-65.374 142.011-145.635c0-8.803 6.99-15.793 15.794-15.793s15.793 6.99 15.793 15.793c0 95.019-73.789 172.82-165.96 177.093z"></path></svg><span>大约 6 分钟</span><meta property="timeRequired" content="PT6M"></span></div><hr></div><div class="toc-place-holder"><aside id="toc"><div class="toc-header">此页内容</div><div class="toc-wrapper"><ul class="toc-list"><!--[--><li class="toc-item"><a aria-current="page" href="/FAQ/most-frequent-questions.html#米游社账号登录状态频繁异常" class="router-link-active router-link-exact-active toc-link level2">米游社账号登录状态频繁异常</a></li><!----><!--]--><!--[--><li class="toc-item"><a aria-current="page" href="/FAQ/most-frequent-questions.html#账号频繁掉登录或切换无效" class="router-link-active router-link-exact-active toc-link level2">账号频繁掉登录或切换无效</a></li><!----><!--]--><!--[--><li class="toc-item"><a aria-current="page" href="/FAQ/most-frequent-questions.html#管理员模式选项无法启动胡桃" class="router-link-active router-link-exact-active toc-link level2">管理员模式选项无法启动胡桃</a></li><!----><!--]--><!--[--><li class="toc-item"><a aria-current="page" href="/FAQ/most-frequent-questions.html#windows-10-下无法拖动窗口" class="router-link-active router-link-exact-active toc-link level2">Windows 10 下无法拖动窗口</a></li><!----><!--]--><!--[--><li class="toc-item"><a aria-current="page" href="/FAQ/most-frequent-questions.html#如何强行改变安装胡桃的位置" class="router-link-active router-link-exact-active toc-link level2">如何强行改变安装胡桃的位置</a></li><!----><!--]--><!--[--><li class="toc-item"><a aria-current="page" href="/FAQ/most-frequent-questions.html#无法切换至其他祈愿记录存档" class="router-link-active router-link-exact-active toc-link level2">无法切换至其他祈愿记录存档</a></li><!----><!--]--><!--[--><li class="toc-item"><a aria-current="page" href="/FAQ/most-frequent-questions.html#win10系统下出现乱码现象" class="router-link-active router-link-exact-active toc-link level2">Win10系统下出现乱码现象</a></li><!----><!--]--><!--[--><li class="toc-item"><a aria-current="page" href="/FAQ/most-frequent-questions.html#弹出需要使用新应用的对话框" class="router-link-active router-link-exact-active toc-link level2">弹出需要使用新应用的对话框</a></li><!----><!--]--><!--[--><li class="toc-item"><a aria-current="page" href="/FAQ/most-frequent-questions.html#点击复制cookie的按钮时出现错误" class="router-link-active router-link-exact-active toc-link level2">点击复制Cookie的按钮时出现错误</a></li><!----><!--]--><!--[--><li class="toc-item"><a aria-current="page" href="/FAQ/most-frequent-questions.html#以全部方法进行安装均出现错误" class="router-link-active router-link-exact-active toc-link level2">以全部方法进行安装均出现错误</a></li><!----><!--]--><!--[--><li class="toc-item"><a aria-current="page" href="/FAQ/most-frequent-questions.html#其他问题的通用排查方式" class="router-link-active router-link-exact-active toc-link level2">其他问题的通用排查方式</a></li><!----><!--]--></ul></div></aside></div><!----><div class="theme-hope-content"><h1 id="快速解答" tabindex="-1"><a class="header-anchor" href="#快速解答" aria-hidden="true">#</a> 快速解答</h1><h2 id="米游社账号登录状态频繁异常" tabindex="-1"><a class="header-anchor" href="#米游社账号登录状态频繁异常" aria-hidden="true">#</a> 米游社账号登录状态频繁异常</h2><ul><li><p>自2022年10月起，<strong>米哈游/米游社</strong>正逐步增加其触发<strong>风险控制</strong>的存在场景，并正在逐步改变部分接口</p></li><li><p>上述情况将直接影响到<code>Cookie以及Stoken的有效性校验</code>，<strong>可能引起</strong><code>包括但不限于</code>如下问题：</p><ul><li>米游社账号的登录状态经常失效</li><li>使用时弹出<a href="https://hut.ao/FAQ/mihoyo-risk-tip.html" target="_blank" rel="noopener noreferrer">账号风险提示<span><svg class="external-link-icon" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" x="0px" y="0px" viewbox="0 0 100 100" width="15" height="15"><path fill="currentColor" d="M18.8,85.1h56l0,0c2.2,0,4-1.8,4-4v-32h-8v28h-48v-48h28v-8h-32l0,0c-2.2,0-4,1.8-4,4v56C14.8,83.3,16.6,85.1,18.8,85.1z"></path><polygon fill="currentColor" points="45.7,48.7 51.3,54.3 77.2,28.5 77.2,37.2 85.2,37.2 85.2,14.9 62.8,14.9 62.8,22.9 71.5,22.9"></polygon></svg><span class="external-link-icon-sr-only">open in new window</span></span></a></li><li>Stoken的保存状态失效，以及祈愿记录使用Stoken刷新失效</li></ul></li><li><p>若您出现上述问题，请您知悉该情况并非<code>胡桃工具箱</code>的开发问题</p></li><li><p><strong>众多社区开发者</strong>正努力解决目前的问题，我们将尽最大努力，提高用户的使用体验</p></li></ul><h2 id="账号频繁掉登录或切换无效" tabindex="-1"><a class="header-anchor" href="#账号频繁掉登录或切换无效" aria-hidden="true">#</a> 账号频繁掉登录或切换无效</h2><ul><li>请注意，此问题中所指的功能，仅限<code>启动游戏</code>选项中所包含的<strong>切换账号</strong>功能，并非<code>米游社多账号登录</code></li><li>在<code>启动游戏</code>选项中，保存的游戏<strong>账号</strong>是对应账号在游戏内的一个<strong>登陆状态</strong>，该操作需要对<code>注册表</code>进行操作 <ul><li>若您的网络环境发生了改变，此<strong>登陆状态</strong>通常会失效</li><li>若您没有使用<code>管理员模式</code>启动<code>胡桃工具箱</code>，那么胡桃极有可能没有前述操作的权限 <ul><li>上述情况同样可导致：在<code>启动游戏</code>功能中切换其他游戏<strong>账号</strong>的操作没有实际效果</li></ul></li></ul></li></ul><h2 id="管理员模式选项无法启动胡桃" tabindex="-1"><a class="header-anchor" href="#管理员模式选项无法启动胡桃" aria-hidden="true">#</a> 管理员模式选项无法启动胡桃</h2><p>暂未发现此种情况的产生原因，您可以尝试：</p><ul><li>请勿直接在"WindowsApps"文件夹中启动<code>Snap.Hutao.exe</code>或启动其发送到其他位置的<code>快捷方式</code></li><li>重新启动电脑<span class="badge tip" style="vertical-align:top;">推荐</span></li><li>查看<code>任务管理器</code>中是否有<code>胡桃</code>进程残留，将其关闭</li><li>[<strong>可选</strong>]导出祈愿记录保存，在电脑中打开<code>%userprofile%/documents/hutao</code>目录，将此目录清空，重新<a href="https://hut.ao/quick-start.html" target="_blank" rel="noopener noreferrer">安装<span><svg class="external-link-icon" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" x="0px" y="0px" viewbox="0 0 100 100" width="15" height="15"><path fill="currentColor" d="M18.8,85.1h56l0,0c2.2,0,4-1.8,4-4v-32h-8v28h-48v-48h28v-8h-32l0,0c-2.2,0-4,1.8-4,4v56C14.8,83.3,16.6,85.1,18.8,85.1z"></path><polygon fill="currentColor" points="45.7,48.7 51.3,54.3 77.2,28.5 77.2,37.2 85.2,37.2 85.2,14.9 62.8,14.9 62.8,22.9 71.5,22.9"></polygon></svg><span class="external-link-icon-sr-only">open in new window</span></span></a>后，检查功能是否恢复</li><li>[<strong>可选</strong>]删除相关任务计划： <ul><li>打开<code>任务计划程序</code>（可以在开始菜单直接搜索到）</li><li>删掉<code>SnapHutaoDailyNoteRefreshTask</code>任务计划</li></ul></li></ul><h2 id="windows-10-下无法拖动窗口" tabindex="-1"><a class="header-anchor" href="#windows-10-下无法拖动窗口" aria-hidden="true">#</a> Windows 10 下无法拖动窗口</h2><p>在胡桃工具箱 1.1.7 或更高版本中，当你使用 Windows 10 系统时，窗口无法拖动或双击最大化。此为已知问题。</p><ul><li>关于此问题的出现原因，请参考：<a href="https://github.com/microsoft/WindowsAppSDK/issues/2976" target="_blank" rel="noopener noreferrer">WindowsAppSDK/issues/2976<span><svg class="external-link-icon" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" x="0px" y="0px" viewbox="0 0 100 100" width="15" height="15"><path fill="currentColor" d="M18.8,85.1h56l0,0c2.2,0,4-1.8,4-4v-32h-8v28h-48v-48h28v-8h-32l0,0c-2.2,0-4,1.8-4,4v56C14.8,83.3,16.6,85.1,18.8,85.1z"></path><polygon fill="currentColor" points="45.7,48.7 51.3,54.3 77.2,28.5 77.2,37.2 85.2,37.2 85.2,14.9 62.8,14.9 62.8,22.9 71.5,22.9"></polygon></svg><span class="external-link-icon-sr-only">open in new window</span></span></a></li><li>此问题已在<code>胡桃 1.1.21.0 版本</code>得到初步解决</li><li>Windows 10 系统需要至少更新至<code>19041</code>版本</li></ul><div class="custom-container tip"><p class="custom-container-title">提示</p><p>如果该问题影响到你的使用，可以尝试通过缩放窗口大小（尤其是水平方向/横向长度）来<strong>暂时</strong>解决该问题</p><p>如果你有更多关于此问题的信息愿意提交，可以在<a href="https://github.com/DGP-Studio/Snap.Hutao/issues/193" target="_blank" rel="noopener noreferrer">Snap.Hutao/issues/193<span><svg class="external-link-icon" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" x="0px" y="0px" viewbox="0 0 100 100" width="15" height="15"><path fill="currentColor" d="M18.8,85.1h56l0,0c2.2,0,4-1.8,4-4v-32h-8v28h-48v-48h28v-8h-32l0,0c-2.2,0-4,1.8-4,4v56C14.8,83.3,16.6,85.1,18.8,85.1z"></path><polygon fill="currentColor" points="45.7,48.7 51.3,54.3 77.2,28.5 77.2,37.2 85.2,37.2 85.2,14.9 62.8,14.9 62.8,22.9 71.5,22.9"></polygon></svg><span class="external-link-icon-sr-only">open in new window</span></span></a>中继续回复</p></div><h2 id="如何强行改变安装胡桃的位置" tabindex="-1"><a class="header-anchor" href="#如何强行改变安装胡桃的位置" aria-hidden="true">#</a> 如何<strong>强行</strong>改变安装<strong>胡桃</strong>的位置</h2><ul><li><p><code>胡桃</code>是安装在系统的<strong>应用</strong>文件夹中的，即默认为"WindowsApps"文件夹</p><ul><li>此位置不是在安装程序时能够被修改的</li></ul></li><li><p>该位置只能通过改变Windows应用安装位置来改变</p><ul><li>具体方法请参考： <ul><li><a href="https://jingyan.baidu.com/article/676629976a26a715d51b84ec.html" target="_blank" rel="noopener noreferrer">Windows10 系统如何更改应用安装位置<span><svg class="external-link-icon" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" x="0px" y="0px" viewbox="0 0 100 100" width="15" height="15"><path fill="currentColor" d="M18.8,85.1h56l0,0c2.2,0,4-1.8,4-4v-32h-8v28h-48v-48h28v-8h-32l0,0c-2.2,0-4,1.8-4,4v56C14.8,83.3,16.6,85.1,18.8,85.1z"></path><polygon fill="currentColor" points="45.7,48.7 51.3,54.3 77.2,28.5 77.2,37.2 85.2,37.2 85.2,14.9 62.8,14.9 62.8,22.9 71.5,22.9"></polygon></svg><span class="external-link-icon-sr-only">open in new window</span></span></a></li><li><a href="https://jingyan.baidu.com/article/915fc414b8ddb010384b2006.html" target="_blank" rel="noopener noreferrer">Windows11 系统如何更改应用安装位置<span><svg class="external-link-icon" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" x="0px" y="0px" viewbox="0 0 100 100" width="15" height="15"><path fill="currentColor" d="M18.8,85.1h56l0,0c2.2,0,4-1.8,4-4v-32h-8v28h-48v-48h28v-8h-32l0,0c-2.2,0-4,1.8-4,4v56C14.8,83.3,16.6,85.1,18.8,85.1z"></path><polygon fill="currentColor" points="45.7,48.7 51.3,54.3 77.2,28.5 77.2,37.2 85.2,37.2 85.2,14.9 62.8,14.9 62.8,22.9 71.5,22.9"></polygon></svg><span class="external-link-icon-sr-only">open in new window</span></span></a></li></ul></li></ul></li><li><p>修改完毕后，重启计算机，即可令本次改动生效</p></li></ul><h2 id="无法切换至其他祈愿记录存档" tabindex="-1"><a class="header-anchor" href="#无法切换至其他祈愿记录存档" aria-hidden="true">#</a> 无法切换至其他祈愿记录存档</h2><ul><li>部分用户会在拥有多个祈愿记录存档时，出现无法点选切换至其他祈愿记录存档的情况</li><li>该问题是微软的UI判定问题，详情请见： <ul><li><a href="https://github.com/microsoft/microsoft-ui-xaml/issues/7756" target="_blank" rel="noopener noreferrer">https://github.com/microsoft/microsoft-ui-xaml/issues/7756<span><svg class="external-link-icon" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" x="0px" y="0px" viewbox="0 0 100 100" width="15" height="15"><path fill="currentColor" d="M18.8,85.1h56l0,0c2.2,0,4-1.8,4-4v-32h-8v28h-48v-48h28v-8h-32l0,0c-2.2,0-4,1.8-4,4v56C14.8,83.3,16.6,85.1,18.8,85.1z"></path><polygon fill="currentColor" points="45.7,48.7 51.3,54.3 77.2,28.5 77.2,37.2 85.2,37.2 85.2,14.9 62.8,14.9 62.8,22.9 71.5,22.9"></polygon></svg><span class="external-link-icon-sr-only">open in new window</span></span></a></li></ul></li><li>发生此种情况时，可使用<code>键盘</code>操作，以选定其他UID对应的祈愿记录存档</li></ul><h2 id="win10系统下出现乱码现象" tabindex="-1"><a class="header-anchor" href="#win10系统下出现乱码现象" aria-hidden="true">#</a> Win10系统下出现乱码现象</h2><ul><li>当用户在 Windows 10 下使用胡桃且发现有乱码情况时： <ul><li>可以下载 <code>Segoe Fluent Icons</code>字体</li><li>安装时选择<code>为系统所有用户安装</code>，即可解决问题</li></ul></li><li>您可以从 <a href="https://aka.ms/SegoeFluentIcons" target="_blank" rel="noopener noreferrer">微软官方<span><svg class="external-link-icon" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" x="0px" y="0px" viewbox="0 0 100 100" width="15" height="15"><path fill="currentColor" d="M18.8,85.1h56l0,0c2.2,0,4-1.8,4-4v-32h-8v28h-48v-48h28v-8h-32l0,0c-2.2,0-4,1.8-4,4v56C14.8,83.3,16.6,85.1,18.8,85.1z"></path><polygon fill="currentColor" points="45.7,48.7 51.3,54.3 77.2,28.5 77.2,37.2 85.2,37.2 85.2,14.9 62.8,14.9 62.8,22.9 71.5,22.9"></polygon></svg><span class="external-link-icon-sr-only">open in new window</span></span></a>下载到该字体文件</li></ul><h2 id="弹出需要使用新应用的对话框" tabindex="-1"><a class="header-anchor" href="#弹出需要使用新应用的对话框" aria-hidden="true">#</a> 弹出需要使用新应用的对话框</h2><ul><li>部分用户在<strong>更新</strong>或<strong>卸载</strong>胡桃后，频繁自动弹出<code>需要使用新应用以打开此Hutao链接</code>的对话框</li><li>请打开<code>任务计划程序</code>（可以在开始菜单直接搜索到）</li><li>找到并删除<code>SnapHutaoDailyNoteRefreshTask</code>任务计划</li></ul><h2 id="点击复制cookie的按钮时出现错误" tabindex="-1"><a class="header-anchor" href="#点击复制cookie的按钮时出现错误" aria-hidden="true">#</a> 点击复制Cookie的按钮时出现错误</h2><ul><li>部分用户点击复制按钮时出现<strong>如图所示</strong>的错误 <img src="https://user-images.githubusercontent.com/96916320/203735041-02ff9c3b-6ebc-4018-99ca-0393393e0646.png" alt="image" loading="lazy"></li><li>这是由于此时<strong>有其他进程打开了剪贴板</strong>，如果胡桃的权限等级<strong>不高于</strong>该应用，则会出现此种情况</li><li>若您无法确认是何应用正在调用剪贴板，可以关闭胡桃，用<strong>管理员模式</strong>启动</li></ul><h2 id="以全部方法进行安装均出现错误" tabindex="-1"><a class="header-anchor" href="#以全部方法进行安装均出现错误" aria-hidden="true">#</a> 以全部方法进行安装均出现错误</h2><ul><li>当您使用了<a href="https://hut.ao/quick-start.html#%E5%BF%AB%E9%80%9F%E5%AE%89%E8%A3%85%E6%96%B9%E5%BC%8F" target="_blank" rel="noopener noreferrer">快速安装方式<span><svg class="external-link-icon" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" x="0px" y="0px" viewbox="0 0 100 100" width="15" height="15"><path fill="currentColor" d="M18.8,85.1h56l0,0c2.2,0,4-1.8,4-4v-32h-8v28h-48v-48h28v-8h-32l0,0c-2.2,0-4,1.8-4,4v56C14.8,83.3,16.6,85.1,18.8,85.1z"></path><polygon fill="currentColor" points="45.7,48.7 51.3,54.3 77.2,28.5 77.2,37.2 85.2,37.2 85.2,14.9 62.8,14.9 62.8,22.9 71.5,22.9"></polygon></svg><span class="external-link-icon-sr-only">open in new window</span></span></a>和<a href="https://hut.ao/quick-start.html#%E9%80%9A%E7%94%A8%E5%AE%89%E8%A3%85%E6%96%B9%E5%BC%8F" target="_blank" rel="noopener noreferrer">通用安装方式<span><svg class="external-link-icon" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" x="0px" y="0px" viewbox="0 0 100 100" width="15" height="15"><path fill="currentColor" d="M18.8,85.1h56l0,0c2.2,0,4-1.8,4-4v-32h-8v28h-48v-48h28v-8h-32l0,0c-2.2,0-4,1.8-4,4v56C14.8,83.3,16.6,85.1,18.8,85.1z"></path><polygon fill="currentColor" points="45.7,48.7 51.3,54.3 77.2,28.5 77.2,37.2 85.2,37.2 85.2,14.9 62.8,14.9 62.8,22.9 71.5,22.9"></polygon></svg><span class="external-link-icon-sr-only">open in new window</span></span></a>均出现异常错误时，可参考如下几种情况 <ul><li>首先，您应该先按<a href="https://hut.ao/quick-start.html#%E9%80%9A%E7%94%A8%E5%AE%89%E8%A3%85%E6%96%B9%E5%BC%8F" target="_blank" rel="noopener noreferrer">通用安装方式<span><svg class="external-link-icon" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" x="0px" y="0px" viewbox="0 0 100 100" width="15" height="15"><path fill="currentColor" d="M18.8,85.1h56l0,0c2.2,0,4-1.8,4-4v-32h-8v28h-48v-48h28v-8h-32l0,0c-2.2,0-4,1.8-4,4v56C14.8,83.3,16.6,85.1,18.8,85.1z"></path><polygon fill="currentColor" points="45.7,48.7 51.3,54.3 77.2,28.5 77.2,37.2 85.2,37.2 85.2,14.9 62.8,14.9 62.8,22.9 71.5,22.9"></polygon></svg><span class="external-link-icon-sr-only">open in new window</span></span></a>中的步骤进行，并确保开启了开发者模式中的Powershell有关选项</li><li>您可能需要先卸载当前已安装的<code>胡桃工具箱</code>：在<code>开始菜单</code>中右键点击<code>胡桃</code>，选择<code>卸载</code></li><li>与Microsoft.WindowsAppRuntime有关的错误：<a href="https://github.com/DGP-Studio/Snap.Hutao/issues/201" target="_blank" rel="noopener noreferrer">参考此issue<span><svg class="external-link-icon" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" x="0px" y="0px" viewbox="0 0 100 100" width="15" height="15"><path fill="currentColor" d="M18.8,85.1h56l0,0c2.2,0,4-1.8,4-4v-32h-8v28h-48v-48h28v-8h-32l0,0c-2.2,0-4,1.8-4,4v56C14.8,83.3,16.6,85.1,18.8,85.1z"></path><polygon fill="currentColor" points="45.7,48.7 51.3,54.3 77.2,28.5 77.2,37.2 85.2,37.2 85.2,14.9 62.8,14.9 62.8,22.9 71.5,22.9"></polygon></svg><span class="external-link-icon-sr-only">open in new window</span></span></a></li></ul></li></ul><h2 id="其他问题的通用排查方式" tabindex="-1"><a class="header-anchor" href="#其他问题的通用排查方式" aria-hidden="true">#</a> 其他问题的通用排查方式</h2><p>当您在使用时遇到本文档<strong>全部未提及</strong>的问题时，可参考以下内容自行排查：</p><ul><li><p>尝试使用<code>管理员模式</code>重新（或多次）打开胡桃工具箱(此过程可以配合重启系统进行)</p></li><li><p>将已经安装的<code>胡桃工具箱</code>卸载，重新发起安装，注意<a href="https://hut.ao/FAQ/most-frequent-questions.html#%E5%BC%B9%E5%87%BA%E9%9C%80%E8%A6%81%E4%BD%BF%E7%94%A8%E6%96%B0%E5%BA%94%E7%94%A8%E7%9A%84%E5%AF%B9%E8%AF%9D%E6%A1%86" target="_blank" rel="noopener noreferrer">此问题<span><svg class="external-link-icon" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" x="0px" y="0px" viewbox="0 0 100 100" width="15" height="15"><path fill="currentColor" d="M18.8,85.1h56l0,0c2.2,0,4-1.8,4-4v-32h-8v28h-48v-48h28v-8h-32l0,0c-2.2,0-4,1.8-4,4v56C14.8,83.3,16.6,85.1,18.8,85.1z"></path><polygon fill="currentColor" points="45.7,48.7 51.3,54.3 77.2,28.5 77.2,37.2 85.2,37.2 85.2,14.9 62.8,14.9 62.8,22.9 71.5,22.9"></polygon></svg><span class="external-link-icon-sr-only">open in new window</span></span></a>，卸载前注意备份/导出原有的关键数据</p></li><li><p>[<strong>可选</strong>]按标准步骤安装失败的用户，可参考此<a href="https://github.com/DGP-Studio/Snap.Hutao/issues/201" target="_blank" rel="noopener noreferrer">issue<span><svg class="external-link-icon" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" x="0px" y="0px" viewbox="0 0 100 100" width="15" height="15"><path fill="currentColor" d="M18.8,85.1h56l0,0c2.2,0,4-1.8,4-4v-32h-8v28h-48v-48h28v-8h-32l0,0c-2.2,0-4,1.8-4,4v56C14.8,83.3,16.6,85.1,18.8,85.1z"></path><polygon fill="currentColor" points="45.7,48.7 51.3,54.3 77.2,28.5 77.2,37.2 85.2,37.2 85.2,14.9 62.8,14.9 62.8,22.9 71.5,22.9"></polygon></svg><span class="external-link-icon-sr-only">open in new window</span></span></a></p></li><li><p>用<code>管理员模式</code>打开<code>胡桃工具箱</code>后，存在用户出现<code>胡桃的相关进程</code>被打开，但只显示于<code>任务管理器</code>的情况，此时可检查任务管理器中有无<code>胡桃</code>进程残留，若有，将其关闭</p></li><li><p>暂时关闭电脑中的杀毒软件（部分杀软会在旁加载、获取Cookie、操作注册表等过程中，视其为威胁，静默干预）（可能包含Windows Defender）</p></li><li><p>[<strong>可选</strong>]导出祈愿记录保存，在电脑中打开<code>%userprofile%/documents/hutao</code>目录，将此目录清空，重新<a href="https://hut.ao/quick-start.html" target="_blank" rel="noopener noreferrer">安装<span><svg class="external-link-icon" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" x="0px" y="0px" viewbox="0 0 100 100" width="15" height="15"><path fill="currentColor" d="M18.8,85.1h56l0,0c2.2,0,4-1.8,4-4v-32h-8v28h-48v-48h28v-8h-32l0,0c-2.2,0-4,1.8-4,4v56C14.8,83.3,16.6,85.1,18.8,85.1z"></path><polygon fill="currentColor" points="45.7,48.7 51.3,54.3 77.2,28.5 77.2,37.2 85.2,37.2 85.2,14.9 62.8,14.9 62.8,22.9 71.5,22.9"></polygon></svg><span class="external-link-icon-sr-only">open in new window</span></span></a>后，检查功能是否恢复</p></li></ul><div class="custom-container tip"><p class="custom-container-title">提示</p><ul><li><p><a href="https://hut.ao/quick-start.html#footnote1" target="_blank" rel="noopener noreferrer">LTSC 和 LTSB 版本的操作系统<span><svg class="external-link-icon" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" x="0px" y="0px" viewbox="0 0 100 100" width="15" height="15"><path fill="currentColor" d="M18.8,85.1h56l0,0c2.2,0,4-1.8,4-4v-32h-8v28h-48v-48h28v-8h-32l0,0c-2.2,0-4,1.8-4,4v56C14.8,83.3,16.6,85.1,18.8,85.1z"></path><polygon fill="currentColor" points="45.7,48.7 51.3,54.3 77.2,28.5 77.2,37.2 85.2,37.2 85.2,14.9 62.8,14.9 62.8,22.9 71.5,22.9"></polygon></svg><span class="external-link-icon-sr-only">open in new window</span></span></a>不在我们的支持范围内，请自行解决或<a href="https://hut.ao/quick-start.html#%E6%9C%80%E4%BD%8E%E7%B3%BB%E7%BB%9F%E8%A6%81%E6%B1%82" target="_blank" rel="noopener noreferrer">使用普通版本的系统<span><svg class="external-link-icon" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" x="0px" y="0px" viewbox="0 0 100 100" width="15" height="15"><path fill="currentColor" d="M18.8,85.1h56l0,0c2.2,0,4-1.8,4-4v-32h-8v28h-48v-48h28v-8h-32l0,0c-2.2,0-4,1.8-4,4v56C14.8,83.3,16.6,85.1,18.8,85.1z"></path><polygon fill="currentColor" points="45.7,48.7 51.3,54.3 77.2,28.5 77.2,37.2 85.2,37.2 85.2,14.9 62.8,14.9 62.8,22.9 71.5,22.9"></polygon></svg><span class="external-link-icon-sr-only">open in new window</span></span></a></p></li><li><p>若上述方法 均无法解决你的问题，请<a href="https://hut.ao/statements/bug-report.html" target="_blank" rel="noopener noreferrer">创建工单<span><svg class="external-link-icon" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" x="0px" y="0px" viewbox="0 0 100 100" width="15" height="15"><path fill="currentColor" d="M18.8,85.1h56l0,0c2.2,0,4-1.8,4-4v-32h-8v28h-48v-48h28v-8h-32l0,0c-2.2,0-4,1.8-4,4v56C14.8,83.3,16.6,85.1,18.8,85.1z"></path><polygon fill="currentColor" points="45.7,48.7 51.3,54.3 77.2,28.5 77.2,37.2 85.2,37.2 85.2,14.9 62.8,14.9 62.8,22.9 71.5,22.9"></polygon></svg><span class="external-link-icon-sr-only">open in new window</span></span></a>，开发者将尽力协助</p></li></ul></div></div><!----><footer class="page-meta"><div class="meta-item edit-link"><a href="https://github.com/DGP-Studio/Snap.Hutao.Docs/edit/main/docs/FAQ/most-frequent-questions.md" rel="noopener noreferrer" target="_blank" aria-label="在 GitHub 上编辑此页" class="nav-link label"><!--[--><svg xmlns="http://www.w3.org/2000/svg" class="icon edit-icon" viewbox="0 0 1024 1024" fill="currentColor" aria-label="edit icon"><path d="M430.818 653.65a60.46 60.46 0 0 1-50.96-93.281l71.69-114.012 7.773-10.365L816.038 80.138A60.46 60.46 0 0 1 859.225 62a60.46 60.46 0 0 1 43.186 18.138l43.186 43.186a60.46 60.46 0 0 1 0 86.373L588.879 565.55l-8.637 8.637-117.466 68.234a60.46 60.46 0 0 1-31.958 11.229z"></path><path d="M728.802 962H252.891A190.883 190.883 0 0 1 62.008 771.98V296.934a190.883 190.883 0 0 1 190.883-192.61h267.754a60.46 60.46 0 0 1 0 120.92H252.891a69.962 69.962 0 0 0-69.098 69.099V771.98a69.962 69.962 0 0 0 69.098 69.098h475.911A69.962 69.962 0 0 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