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https://jihulab.com/DGP-Studio/Snap.Hutao.Docs.git
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150 lines
5.6 KiB
Markdown
150 lines
5.6 KiB
Markdown
---
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headerDepth: 2
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icon: iconfont icon-ask
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category:
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- FAQ
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order: 1
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---
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# FAQ
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If the following answers can not solve your issue, feel free to [report bug to us](../statements/bug-report.md)!
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## How to create desktop shortcut (with no admin privilege)
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::: tip Community Power
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Thanks to [solution provided by CzHUV](https://github.com/DGP-Studio/Snap.Hutao.Docs/issues/12)。
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:::
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- Use `Win+R` to start run, in the window input `shell:AppsFolder` 
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- In the new pop-up window, find Snap Hutao
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- Right lick on it, and click `Create shortcut`
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- Confirm the operation and you will get the desktop shortcut
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## How to create desktop shortcut with Administrator privilege
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Starting from Snap Hutao 1.7.4, you can create a desktop shortcut with Administrator privilege by click `Create Desktop Shortcut`
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in the settings page.
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You can move this shortcut to any place you need.
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## How to run Snap Hutao when Windows starts
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**This is a workaround solution**
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- Create a bat file, content refers to [this Issue](https://github.com/DGP-Studio/Snap.Hutao/issues/184), it allows bat to run Snap Hutao with Administrator privilege
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- Create a Scheduled Task, run the bat when Windows startup, or drag it to Windows start folder
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## Use Snap Hutao to quick start the game
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- Config the game launcher in the settings
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- Pin Snap Hutao on taskbar
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- Right click on Snap Hutao and you will see the quick launcher
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- Select `Lauch Game`, you will be asked which account to start the game
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## Use Snap Hutao with Network Proxy
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Refer to [HttpRequestException Error (502)](exceptions.html#_502-bad-gateway) document
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## Mojibake in Snap Hutao
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- If you are using Windows 10 and see some button are not display properly
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- You can download `Segoe Fluent Icons` font
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- You need to install it for all users
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- You can find this font from [Microsoft](https://aka.ms/SegoeFluentIcons)
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## MiHoYo BBS Account often Lose Login Status
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Snap Hutao use saved MiHoYo BBS cookies to maintain login status. If you **log out** your account in your browser or
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other device, cookie will become invalid, and Snap Hutao will also be forced to log out, account will be automatically
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removed.
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This problem may also be caused by network error, you should check this first; If it's not caused by network issue,
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you can use `Refresh Cookie` in the account panel; You can also remove your account manually and add it back again.
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Since October 2022, MiYouShe (Chinese BBS) rapidly increased bot detection and may set users' account as under-risk status,
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this may cause Snap Hutao failed to check validation of the cookie
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## Game Account Lose Login Status in the Launcher
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- There are two factors associated with game account login status: network and device ID
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- This issue usually caused by:
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- Change of public IP address
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- Change of network adapter or network adapter MAC address
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- Failed saving operation, no real login status been saved (Snap Hutao cannot detect if the status is real valid)
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- Make sure to enter the game after sign in
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- Make sure the game process is gone after closing the game
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- Detect the account again to save your login status
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## Snap Hutao Throws Failed to add Scheduled Task Error
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If you are using Administrator privilege to start real-time notes feature, Snap Hutao's scheduled task will be created
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as Administrator role. When next time edit real-time notes settings without Administrator privilege, the program will
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have a lack of privilege to edit the settings and throw out this error.
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Run Snap Hutao as Administrator to edit your settings to solve this issue.
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## Stuck at `Installing Required Framework` when Using MSIX Package to Install
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- When user's OS missing required dependency framework, Windows will download and install it automatically.
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However, if the user disabled Windows Update or have a bad network, the system is unable to process this installation.
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- Make sure Windows Update is enabled; Snap Hutao's update also relies on it
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- You can also download and install the [dependency](ttps://d.hut.ao/releases/Dependency) manually
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## Unable to Run Snap Hutao as Administrator
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> This issue only occurs in Windows 10 older than 22H2 version
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- When user's OS version older than `Windows Build 19045` (aka Windows 10 22H2), Snap Hutao is unable to start when
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running as Administrator
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- This issue comes from Windows kernel, and it's hard to locate, so we suggest you to update your OS to the latest version
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## How to Recover `config.ini` Configuration File
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In some particular conditions (such as wrong game folder permission), `config.ini` may lose after server conversion.
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This will cause user not able to get into advanced launcher page and launch the game.
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After identify the server version on your device, you can manually create and fill the configuration file with the right
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content. The following are common configurations.
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::: tabs#game_config_samples
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@tab CN Server Official
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```
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[General]
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channel=1
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cps=mihoyo
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game_version=4.1.0
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sub_channel=1
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plugin_7_version=1.0.0
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```
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@tab Global Server Official
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```
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[General]
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channel=1
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cps=mihoyo
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game_version=4.1.0
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sub_channel=0
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plugin_7_version=1.0.0
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```
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:::
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## How to Fully Backup/Recover Client Data
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::: warning Data Security Warning
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`Userdata.db` contains all client data, including MiHoYO BBS Cookie, please save the data file properly and do NOT share it
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with anyone.
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:::
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Copy `Userdata.db` from Snap Hutao data folder (`%userprofile%/Documents/Hutao` by default) to your backup location, this
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file contains entire data of the client.
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