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<link rel="alternate" hreflang="zh-cn" href="https://hut.ao/zh/advanced/FAQ.html"><link rel="alternate" hreflang="id-id" href="https://hut.ao/id/advanced/FAQ.html"><link rel="alternate" hreflang="ru-ru" href="https://hut.ao/ru/advanced/FAQ.html"><meta property="og:url" content="https://hut.ao/en/advanced/FAQ.html"><meta property="og:site_name" content="Snap Hutao"><meta property="og:title" content="FAQ"><meta property="og:description" content="Please use search bar on the top right or browser built-in search (ctrl+F) to search keyword such as error code to improve your searching efficiency Installation FAQ Stuck at In..."><meta property="og:type" content="article"><meta property="og:locale" content="en-US"><meta property="og:locale:alternate" content="zh-CN"><meta property="og:locale:alternate" content="id-ID"><meta property="og:locale:alternate" content="ru-RU"><meta property="og:updated_time" content="2023-12-29T07:10:43.000Z"><meta property="article:author" content="DGP-Studio"><meta property="article:modified_time" content="2023-12-29T07:10:43.000Z"><script type="application/ld+json">{"@context":"https://schema.org","@type":"Article","headline":"FAQ","image":[""],"dateModified":"2023-12-29T07:10:43.000Z","author":[{"@type":"Person","name":"DGP-Studio","url":"https://github.com/DGP-Studio"}]}</script><link rel="alternate" type="application/rss+xml" href="https://hut.ao/en/rss.xml" title="Snap Hutao RSS Feed"><script src="https://umami.irain.in/script.js" data-website-id="1a7be6c3-a024-47e2-9a42-29e66b997a36" async="" defer=""></script><script type="module" src="https://get.microsoft.com/badge/ms-store-badge.bundled.js"></script><link rel="icon" href="/favicon.ico"><link rel="icon" href="/pwa-icon/chrome-512.png" type="image/png" sizes="512x512"><link rel="icon" href="/pwa-icon/chrome-192.png" type="image/png" sizes="192x192"><link rel="icon" href="/pwa-icon/chrome-144.png" type="image/png" sizes="144x144"><link rel="icon" href="/pwa-icon/chrome-72.png" type="image/png" sizes="72x72"><link rel="icon" href="/pwa-icon/chrome-96.png" type="image/png" sizes="96x96"><link rel="icon" href="/pwa-icon/chrome-48.png" type="image/png" sizes="48x48"><link rel="manifest" href="/manifest.webmanifest" crossorigin="use-credentials"><meta name="theme-color" content="#f26d6d"><link rel="apple-touch-icon" href="/favicon.ico"><meta name="apple-mobile-web-app-capable" content="yes"><meta name="apple-mobile-web-app-status-bar-style" content="black"><meta name="msapplication-TileImage" content="/favicon.ico"><meta name="msapplication-TileColor" content="#ffffff"><meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=no, viewport-fit=cover"><title>FAQ | Snap Hutao</title><meta name="description" content="Please use search bar on the top right or browser built-in search (ctrl+F) to search keyword such as error code to improve your searching efficiency Installation FAQ Stuck at In...">
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<div id="app"><!--[--><!--[--><!--[--><span tabindex="-1"></span><a href="#main-content" class="vp-skip-link sr-only">Skip to main content</a><!--]--><!--[--><div class="theme-container has-toc"><!--[--><header id="navbar" class="vp-navbar"><div class="vp-navbar-start"><button type="button" class="vp-toggle-sidebar-button" title="Toggle Sidebar"><span class="icon"></span></button><!--[--><!----><!--]--><!--[--><a class="vp-link vp-brand vp-brand" href="/en/"><img class="vp-nav-logo" src="https://img.alicdn.com/imgextra/i4/1797064093/O1CN01vK3m2w1g6duwt8quS_!!1797064093.png" aria-hidden><!----><span class="vp-site-name hide-in-pad">Snap Hutao</span></a><!--]--><!--[--><!----><!--]--></div><div class="vp-navbar-center"><!--[--><!----><!--]--><!--[--><nav class="vp-nav-links"><div class="nav-item hide-in-mobile"><a aria-label="Home" class="vp-link nav-link nav-link" href="/en/"><span class="font-icon icon iconfont icon-home" style=""></span>Home<!----></a></div><div class="nav-item 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nav-link" href="/en/statements/update-log.html"><span class="font-icon icon iconfont icon-update" style=""></span>Update Log<!----></a></li><li class="dropdown-item"><h4 class="dropdown-subtitle"><span>Service Availability</span></h4><ul class="dropdown-subitem-wrapper"><li class="dropdown-subitem"><a href="https://status.hut.ao/" rel="noopener noreferrer" target="_blank" aria-label="UptimeRobot" class="nav-link"><img class="icon" src="/images/202312/uptimerobot-logo.svg" aria-hidden no-view style="">UptimeRobot<span><svg class="external-link-icon" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" x="0px" y="0px" viewBox="0 0 100 100" width="15" height="15"><path fill="currentColor" d="M18.8,85.1h56l0,0c2.2,0,4-1.8,4-4v-32h-8v28h-48v-48h28v-8h-32l0,0c-2.2,0-4,1.8-4,4v56C14.8,83.3,16.6,85.1,18.8,85.1z"></path><polygon fill="currentColor" points="45.7,48.7 51.3,54.3 77.2,28.5 77.2,37.2 85.2,37.2 85.2,14.9 62.8,14.9 62.8,22.9 71.5,22.9"></polygon></svg><span 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class="vp-bottom"></span></span></button></div></header><!----><!--]--><!----><div class="toggle-sidebar-wrapper"><span class="arrow start"></span></div><aside id="sidebar" class="vp-sidebar"><!--[--><!----><!--]--><ul class="vp-sidebar-links"><li><!--[--><a aria-label="Home" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/"><span class="font-icon icon iconfont icon-home" style=""></span>Home<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li><li><!--[--><a aria-label="Project" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/project.html"><span class="font-icon icon iconfont icon-workingDirectory" style=""></span>Project<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li><li><!--[--><a aria-label="Localization" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/i18n.html"><span class="font-icon icon iconfont icon-network" style=""></span>Localization<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li><li><!--[--><a aria-label="Quick Start" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/quick-start.html"><span class="font-icon icon iconfont icon-launch" style=""></span>Quick Start<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li><li><section class="vp-sidebar-group"><p class="vp-sidebar-heading"><span class="font-icon icon iconfont icon-read" style=""></span><span class="vp-sidebar-title">Features</span><!----></p><ul class="vp-sidebar-links"><li><!--[--><a aria-label="Initial Setup Guide" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/features/setup.html"><!---->Initial Setup Guide<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li><li><!--[--><a aria-label="Home Dashboard" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/features/dashboard.html"><!---->Home Dashboard<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li><li><!--[--><a aria-label="Game Launcher" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/features/game-launcher.html"><!---->Game Launcher<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li><li><!--[--><a aria-label="Wish History" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/features/wish-export.html"><!---->Wish History<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li><li><!--[--><a aria-label="Achievement Management" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/features/achievements.html"><!---->Achievement Management<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li><li><!--[--><a aria-label="Real-time Notes" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/features/real-time-notes.html"><!---->Real-time Notes<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li><li><!--[--><a aria-label="My Characters" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/features/character-data.html"><!---->My Characters<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li><li><!--[--><a aria-label="Hutao Database / Abyss Record" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/features/hutao-API.html"><!---->Hutao Database / Abyss Record<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li><li><!--[--><a aria-label="Development Plan" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/features/develop-plan.html"><!---->Development Plan<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li><li><!--[--><a aria-label="Character WIKI" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/features/character-wiki.html"><!---->Character WIKI<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li><li><!--[--><a aria-label="Weapon WIKI" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/features/weapon-wiki.html"><!---->Weapon WIKI<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li><li><!--[--><a aria-label="Monster WIKI" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/features/monster-wiki.html"><!---->Monster WIKI<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li><li><!--[--><a aria-label="MiHoYo BBS Account Switch" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/features/mhy-account-switch.html"><!---->MiHoYo BBS Account Switch<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li><li><!--[--><a aria-label="Software Settings" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/features/hutao-settings.html"><!---->Software Settings<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li></ul></section></li><li><section class="vp-sidebar-group"><p class="vp-sidebar-heading active"><span class="font-icon icon iconfont icon-advance" style=""></span><span class="vp-sidebar-title">Advanced</span><!----></p><ul class="vp-sidebar-links"><li><!--[--><a aria-label="FAQ" class="vp-link nav-link active vp-sidebar-link vp-sidebar-page active nav-link active vp-sidebar-link vp-sidebar-page active" href="/en/advanced/FAQ.html"><span class="font-icon icon iconfont icon-ask" style=""></span>FAQ<!----></a><ul class="vp-sidebar-sub-headers"><li class="vp-sidebar-sub-header"><a aria-label="Installation FAQ" class="vp-link nav-link vp-sidebar-link vp-heading nav-link vp-sidebar-link vp-heading" href="/en/advanced/FAQ.html#installation-faq"><!---->Installation FAQ<!----></a><ul class="vp-sidebar-sub-headers"><li class="vp-sidebar-sub-header"><a aria-label="Stuck at Installing Required Framework when Using MSIX Package to Install" class="vp-link nav-link vp-sidebar-link vp-heading nav-link vp-sidebar-link vp-heading" href="/en/advanced/FAQ.html#stuck-at-installing-required-framework-when-using-msix-package-to-install"><!---->Stuck at Installing Required Framework when Using MSIX Package to Install<!----></a><ul class="vp-sidebar-sub-headers"></ul></li><li class="vp-sidebar-sub-header"><a aria-label="Mojibake in Snap Hutao Icons" class="vp-link nav-link vp-sidebar-link vp-heading nav-link vp-sidebar-link vp-heading" href="/en/advanced/FAQ.html#mojibake-in-snap-hutao-icons"><!---->Mojibake in Snap Hutao Icons<!----></a><ul class="vp-sidebar-sub-headers"></ul></li><li class="vp-sidebar-sub-header"><a aria-label="Snap Hutao Throws Failed to add Scheduled Task Error" class="vp-link nav-link vp-sidebar-link vp-heading nav-link vp-sidebar-link vp-heading" href="/en/advanced/FAQ.html#snap-hutao-throws-failed-to-add-scheduled-task-error"><!---->Snap Hutao Throws Failed to add Scheduled Task Error<!----></a><ul class="vp-sidebar-sub-headers"></ul></li><li class="vp-sidebar-sub-header"><a aria-label="My Computer Cannot Open MSIX Format Installer" class="vp-link nav-link vp-sidebar-link vp-heading nav-link vp-sidebar-link vp-heading" href="/en/advanced/FAQ.html#my-computer-cannot-open-msix-format-installer"><!---->My Computer Cannot Open MSIX Format Installer<!----></a><ul class="vp-sidebar-sub-headers"></ul></li><li class="vp-sidebar-sub-header"><a aria-label="Got This app package’s publisher certificate could not be verified Error when Install with MSIX Package" class="vp-link nav-link vp-sidebar-link vp-heading nav-link vp-sidebar-link vp-heading" href="/en/advanced/FAQ.html#got-this-app-package-s-publisher-certificate-could-not-be-verified-error-when-install-with-msix-package"><!---->Got This app package’s publisher certificate could not be verified Error when Install with MSIX Package<!----></a><ul class="vp-sidebar-sub-headers"></ul></li><li class="vp-sidebar-sub-header"><a aria-label="Got Policy check failed Error when Install with MSIX Package" class="vp-link nav-link vp-sidebar-link vp-heading nav-link vp-sidebar-link vp-heading" href="/en/advanced/FAQ.html#got-policy-check-failed-error-when-install-with-msix-package"><!---->Got Policy check failed Error when Install with MSIX Package<!----></a><ul class="vp-sidebar-sub-headers"></ul></li><li class="vp-sidebar-sub-header"><a aria-label="Got Error Prompt or Error Code when Install with MSIX Package" class="vp-link nav-link vp-sidebar-link vp-heading nav-link vp-sidebar-link vp-heading" href="/en/advanced/FAQ.html#got-error-prompt-or-error-code-when-install-with-msix-package"><!---->Got Error Prompt or Error Code when Install with MSIX Package<!----></a><ul class="vp-sidebar-sub-headers"></ul></li><li class="vp-sidebar-sub-header"><a aria-label="Can I Add Missing System Components to Install Snap Hutao" class="vp-link nav-link vp-sidebar-link vp-heading nav-link vp-sidebar-link vp-heading" href="/en/advanced/FAQ.html#can-i-add-missing-system-components-to-install-snap-hutao"><!---->Can I Add Missing System Components to Install Snap Hutao<!----></a><ul class="vp-sidebar-sub-headers"></ul></li><li class="vp-sidebar-sub-header"><a aria-label="Starting FAQ" class="vp-link nav-link vp-sidebar-link vp-heading nav-link vp-sidebar-link vp-heading" href="/en/advanced/FAQ.html#starting-faq"><!---->Starting FAQ<!----></a><ul class="vp-sidebar-sub-headers"></ul></li><li class="vp-sidebar-sub-header"><a aria-label="How to Create Desktop Shortcut (with No Admin Privilege)" class="vp-link nav-link vp-sidebar-link vp-heading nav-link vp-sidebar-link vp-heading" href="/en/advanced/FAQ.html#how-to-create-desktop-shortcut-with-no-admin-privilege"><!---->How to Create Desktop Shortcut (with No Admin Privilege)<!----></a><ul class="vp-sidebar-sub-headers"></ul></li><li class="vp-sidebar-sub-header"><a aria-label="How to Create Desktop Shortcut (With Admin Privilege)" class="vp-link nav-link vp-sidebar-link vp-heading nav-link vp-sidebar-link vp-heading" href="/en/advanced/FAQ.html#how-to-create-desktop-shortcut-with-admin-privilege"><!---->How to Create Desktop Shortcut (With Admin Privilege)<!----></a><ul class="vp-sidebar-sub-headers"></ul></li><li class="vp-sidebar-sub-header"><a aria-label="How to run Snap Hutao when Windows starts" class="vp-link nav-link vp-sidebar-link vp-heading nav-link vp-sidebar-link vp-heading" href="/en/advanced/FAQ.html#how-to-run-snap-hutao-when-windows-starts"><!---->How to run Snap Hutao when Windows starts<!----></a><ul class="vp-sidebar-sub-headers"></ul></li><li class="vp-sidebar-sub-header"><a aria-label="Unable to Run Snap Hutao as Administrator" class="vp-link nav-link vp-sidebar-link vp-heading nav-link vp-sidebar-link vp-heading" href="/en/advanced/FAQ.html#unable-to-run-snap-hutao-as-administrator"><!---->Unable to Run Snap Hutao as Administrator<!----></a><ul class="vp-sidebar-sub-headers"></ul></li></ul></li><li class="vp-sidebar-sub-header"><a aria-label="Feature FAQ" class="vp-link nav-link vp-sidebar-link vp-heading nav-link vp-sidebar-link vp-heading" href="/en/advanced/FAQ.html#feature-faq"><!---->Feature FAQ<!----></a><ul class="vp-sidebar-sub-headers"><li class="vp-sidebar-sub-header"><a aria-label="Use Snap Hutao to quick start the game" class="vp-link nav-link vp-sidebar-link vp-heading nav-link vp-sidebar-link vp-heading" href="/en/advanced/FAQ.html#use-snap-hutao-to-quick-start-the-game"><!---->Use Snap Hutao to quick start the game<!----></a><ul class="vp-sidebar-sub-headers"></ul></li><li class="vp-sidebar-sub-header"><a aria-label="MiHoYo BBS Account often Lose Login Status" class="vp-link nav-link vp-sidebar-link vp-heading nav-link vp-sidebar-link vp-heading" href="/en/advanced/FAQ.html#mihoyo-bbs-account-often-lose-login-status"><!---->MiHoYo BBS Account often Lose Login Status<!----></a><ul class="vp-sidebar-sub-headers"></ul></li><li class="vp-sidebar-sub-header"><a aria-label="Game Account Lose Login Status in the Launcher" class="vp-link nav-link vp-sidebar-link vp-heading nav-link vp-sidebar-link vp-heading" href="/en/advanced/FAQ.html#game-account-lose-login-status-in-the-launcher"><!---->Game Account Lose Login Status in the Launcher<!----></a><ul class="vp-sidebar-sub-headers"></ul></li><li class="vp-sidebar-sub-header"><a aria-label="How to Recover config.ini Configuration File" class="vp-link nav-link vp-sidebar-link vp-heading nav-link vp-sidebar-link vp-heading" href="/en/advanced/FAQ.html#how-to-recover-config-ini-configuration-file"><!---->How to Recover config.ini Configuration File<!----></a><ul class="vp-sidebar-sub-headers"></ul></li></ul></li><li class="vp-sidebar-sub-header"><a aria-label="Network FAQ" class="vp-link nav-link vp-sidebar-link vp-heading nav-link vp-sidebar-link vp-heading" href="/en/advanced/FAQ.html#network-faq"><!---->Network FAQ<!----></a><ul class="vp-sidebar-sub-headers"><li class="vp-sidebar-sub-header"><a aria-label="Use Snap Hutao with Network Proxy" class="vp-link nav-link vp-sidebar-link vp-heading nav-link vp-sidebar-link vp-heading" href="/en/advanced/FAQ.html#use-snap-hutao-with-network-proxy"><!---->Use Snap Hutao with Network Proxy<!----></a><ul class="vp-sidebar-sub-headers"></ul></li></ul></li><li class="vp-sidebar-sub-header"><a aria-label="Uninstallation FAQ" class="vp-link nav-link vp-sidebar-link vp-heading nav-link vp-sidebar-link vp-heading" href="/en/advanced/FAQ.html#uninstallation-faq"><!---->Uninstallation FAQ<!----></a><ul class="vp-sidebar-sub-headers"><li class="vp-sidebar-sub-header"><a aria-label="How to Fully Backup/Recover Client Data" class="vp-link nav-link vp-sidebar-link vp-heading nav-link vp-sidebar-link vp-heading" href="/en/advanced/FAQ.html#how-to-fully-backup-recover-client-data"><!---->How to Fully Backup/Recover Client Data<!----></a><ul class="vp-sidebar-sub-headers"></ul></li></ul></li></ul><!--]--></li><li><!--[--><a aria-label="Common Program Exceptions" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/advanced/exceptions.html"><span class="font-icon icon iconfont icon-warn" style=""></span>Common Program Exceptions<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li><li><!--[--><a aria-label="Known Issue" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/advanced/known-issue.html"><span class="font-icon icon iconfont icon-tool" style=""></span>Known Issue<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li><li><!--[--><a aria-label="Install Dependency Manually" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/advanced/dependency.html"><span class="font-icon icon iconfont icon-structure" style=""></span>Install Dependency Manually<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li><li><!--[--><a aria-label="Obtaining Stoken-containing Cookies Using Third-Party Tools" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/advanced/get-stoken-cookie-from-the-third-party.html"><span class="font-icon icon iconfont icon-read" style=""></span>Obtaining Stoken-containing Cookies Using Third-Party Tools<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li><li><!--[--><a aria-label="Gacha System and Export Principle" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/advanced/Gacha-system-and-export-principal.html"><span class="font-icon icon iconfont icon-read" style=""></span>Gacha System and Export Principle<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li><li><!--[--><a aria-label="Uninstall Snap Hutao" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/advanced/uninstall.html"><span class="font-icon icon iconfont icon-delete" style=""></span>Uninstall Snap Hutao<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li></ul></section></li><li><section class="vp-sidebar-group"><p class="vp-sidebar-heading"><span class="font-icon icon iconfont icon-github" style=""></span><span class="vp-sidebar-title">Open Source Development</span><!----></p><ul class="vp-sidebar-links"><li><!--[--><a aria-label="Join the Develop Team" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/development/join.html"><span class="font-icon icon iconfont icon-group" style=""></span>Join the Develop Team<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li><li><!--[--><a aria-label="Hutao Open Platform" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/development/platform.html"><span class="font-icon icon iconfont icon-vscode" style=""></span>Hutao Open Platform<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li><li><!--[--><a aria-label="Contribute Your Code" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/development/contribute.html"><span class="font-icon icon iconfont icon-code" style=""></span>Contribute Your Code<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li></ul></section></li><li><section class="vp-sidebar-group"><p class="vp-sidebar-heading"><span class="font-icon icon iconfont icon-article" style=""></span><span class="vp-sidebar-title">Statements</span><!----></p><ul class="vp-sidebar-links"><li><!--[--><a aria-label="Update Logs" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/statements/update-log.html"><span class="font-icon icon iconfont icon-update" style=""></span>Update Logs<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li><li><!--[--><a aria-label="Submit Bug Report" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/statements/bug-report.html"><span class="font-icon icon iconfont icon-debug" style=""></span>Submit Bug Report<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li><li><!--[--><a aria-label="User Data and Privacy Notice" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/statements/privacy-notice.html"><span class="font-icon icon iconfont icon-license" style=""></span>User Data and Privacy Notice<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li><li><!--[--><a aria-label="User Agreement and Legal Notices" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/statements/tos.html"><span class="font-icon icon iconfont icon-license" style=""></span>User Agreement and Legal Notices<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li></ul></section></li><li><section class="vp-sidebar-group"><p class="vp-sidebar-heading"><span class="font-icon icon iconfont icon-article" style=""></span><span class="vp-sidebar-title">Dev Logs</span><!----></p><ul class="vp-sidebar-links"><li><!--[--><a aria-label="Explanation of Breaking Changes in Version 1.9.0" class="vp-link nav-link vp-sidebar-link vp-sidebar-page nav-link vp-sidebar-link vp-sidebar-page" href="/en/blog/version-1-9-0-breaking-changes.html"><!---->Explanation of Breaking Changes in Version 1.9.0<!----></a><ul class="vp-sidebar-sub-headers"></ul><!--]--></li></ul></section></li></ul><!--[--><!----><!--]--></aside><!--[--><main id="main-content" class="vp-page"><!--[--><!--[--><!----><!--]--><!----><nav class="vp-breadcrumb disable"></nav><div class="vp-page-title"><h1><span class="font-icon icon iconfont icon-ask" style=""></span>FAQ</h1><div class="page-info"><span class="page-author-info" aria-label="Author🖊" data-balloon-pos="down"><svg xmlns="http://www.w3.org/2000/svg" class="icon author-icon" viewBox="0 0 1024 1024" fill="currentColor" aria-label="author icon"><path d="M649.6 633.6c86.4-48 147.2-144 147.2-249.6 0-160-128-288-288-288s-288 128-288 288c0 108.8 57.6 201.6 147.2 249.6-121.6 48-214.4 153.6-240 288-3.2 9.6 0 19.2 6.4 25.6 3.2 9.6 12.8 12.8 22.4 12.8h704c9.6 0 19.2-3.2 25.6-12.8 6.4-6.4 9.6-16 6.4-25.6-25.6-134.4-121.6-240-243.2-288z"></path></svg><span><a class="page-author-item" href="https://github.com/DGP-Studio" target="_blank" rel="noopener noreferrer">DGP-Studio</a></span><span property="author" content="DGP-Studio"></span></span><!----><span class="page-date-info" aria-label="Writing Date📅" data-balloon-pos="down"><svg xmlns="http://www.w3.org/2000/svg" class="icon calendar-icon" viewBox="0 0 1024 1024" fill="currentColor" aria-label="calendar icon"><path d="M716.4 110.137c0-18.753-14.72-33.473-33.472-33.473-18.753 0-33.473 14.72-33.473 33.473v33.473h66.993v-33.473zm-334.87 0c0-18.753-14.72-33.473-33.473-33.473s-33.52 14.72-33.52 33.473v33.473h66.993v-33.473zm468.81 33.52H716.4v100.465c0 18.753-14.72 33.473-33.472 33.473a33.145 33.145 0 01-33.473-33.473V143.657H381.53v100.465c0 18.753-14.72 33.473-33.473 33.473a33.145 33.145 0 01-33.473-33.473V143.657H180.6A134.314 134.314 0 0046.66 277.595v535.756A134.314 134.314 0 00180.6 947.289h669.74a134.36 134.36 0 00133.94-133.938V277.595a134.314 134.314 0 00-133.94-133.938zm33.473 267.877H147.126a33.145 33.145 0 01-33.473-33.473c0-18.752 14.72-33.473 33.473-33.473h736.687c18.752 0 33.472 14.72 33.472 33.473a33.145 33.145 0 01-33.472 33.473z"></path></svg><span><!----></span><meta property="datePublished" content="2023-03-18T03:05:35.000Z"></span><span class="page-category-info" aria-label="Category🌈" data-balloon-pos="down"><svg xmlns="http://www.w3.org/2000/svg" class="icon category-icon" viewBox="0 0 1024 1024" fill="currentColor" aria-label="category icon"><path d="M148.41 106.992h282.176c22.263 0 40.31 18.048 40.31 40.31V429.48c0 22.263-18.047 40.31-40.31 40.31H148.41c-22.263 0-40.311-18.047-40.311-40.31V147.302c0-22.263 18.048-40.31 40.311-40.31zM147.556 553.478H429.73c22.263 0 40.311 18.048 40.311 40.31v282.176c0 22.263-18.048 40.312-40.31 40.312H147.555c-22.263 0-40.311-18.049-40.311-40.312V593.79c0-22.263 18.048-40.311 40.31-40.311zM593.927 106.992h282.176c22.263 0 40.31 18.048 40.31 40.31V429.48c0 22.263-18.047 40.31-40.31 40.31H593.927c-22.263 0-40.311-18.047-40.311-40.31V147.302c0-22.263 18.048-40.31 40.31-40.31zM730.22 920.502H623.926c-40.925 0-74.22-33.388-74.22-74.425V623.992c0-41.038 33.387-74.424 74.425-74.424h222.085c41.038 0 74.424 33.226 74.424 74.067v114.233c0 10.244-8.304 18.548-18.547 18.548s-18.548-8.304-18.548-18.548V623.635c0-20.388-16.746-36.974-37.33-36.974H624.13c-20.585 0-37.331 16.747-37.331 37.33v222.086c0 20.585 16.654 37.331 37.126 37.331H730.22c10.243 0 18.547 8.304 18.547 18.547 0 10.244-8.304 18.547-18.547 18.547z"></path></svg><!--[--><span class="page-category-item category5" role>FAQ</span><!--]--><meta property="articleSection" content="FAQ"></span><!----><span class="page-reading-time-info" aria-label="Reading Time⌛" data-balloon-pos="down"><svg xmlns="http://www.w3.org/2000/svg" class="icon timer-icon" viewBox="0 0 1024 1024" fill="currentColor" aria-label="timer icon"><path d="M799.387 122.15c4.402-2.978 7.38-7.897 7.38-13.463v-1.165c0-8.933-7.38-16.312-16.312-16.312H256.33c-8.933 0-16.311 7.38-16.311 16.312v1.165c0 5.825 2.977 10.874 7.637 13.592 4.143 194.44 97.22 354.963 220.201 392.763-122.204 37.542-214.893 196.511-220.2 389.397-4.661 5.049-7.638 11.651-7.638 19.03v5.825h566.49v-5.825c0-7.379-2.849-13.981-7.509-18.9-5.049-193.016-97.867-351.985-220.2-389.527 123.24-37.67 216.446-198.453 220.588-392.892zM531.16 450.445v352.632c117.674 1.553 211.787 40.778 211.787 88.676H304.097c0-48.286 95.149-87.382 213.728-88.676V450.445c-93.077-3.107-167.901-81.297-167.901-177.093 0-8.803 6.99-15.793 15.793-15.793 8.803 0 15.794 6.99 15.794 15.793 0 80.261 63.69 145.635 142.01 145.635s142.011-65.374 142.011-145.635c0-8.803 6.99-15.793 15.794-15.793s15.793 6.99 15.793 15.793c0 95.019-73.789 172.82-165.96 177.093z"></path></svg><span>About 5 min</span><meta property="timeRequired" content="PT5M"></span></div><hr></div><div class="toc-place-holder"><aside id="toc"><!--[--><!----><!--]--><div class="toc-header">On This Page<button type="button" class="print-button" title="Print"><svg xmlns="http://www.w3.org/2000/svg" class="icon print-icon" viewBox="0 0 1024 1024" fill="currentColor" aria-label="print icon"><path d="M819.2 364.8h-44.8V128c0-17.067-14.933-32-32-32H281.6c-17.067 0-32 14.933-32 32v236.8h-44.8C145.067 364.8 96 413.867 96 473.6v192c0 59.733 49.067 108.8 108.8 108.8h44.8V896c0 17.067 14.933 32 32 32h460.8c17.067 0 32-14.933 32-32V774.4h44.8c59.733 0 108.8-49.067 108.8-108.8v-192c0-59.733-49.067-108.8-108.8-108.8zM313.6 160h396.8v204.8H313.6V160zm396.8 704H313.6V620.8h396.8V864zM864 665.6c0 25.6-19.2 44.8-44.8 44.8h-44.8V588.8c0-17.067-14.933-32-32-32H281.6c-17.067 0-32 14.933-32 32v121.6h-44.8c-25.6 0-44.8-19.2-44.8-44.8v-192c0-25.6 19.2-44.8 44.8-44.8h614.4c25.6 0 44.8 19.2 44.8 44.8v192z"></path></svg></button></div><div class="toc-wrapper"><ul class="toc-list"><!--[--><li class="toc-item"><a class="vp-link toc-link level2 toc-link level2" href="#installation-faq">Installation FAQ</a></li><li><ul class="toc-list"><!--[--><li class="toc-item"><a class="vp-link toc-link level3 toc-link level3" href="#stuck-at-installing-required-framework-when-using-msix-package-to-install">Stuck at Installing Required Framework when Using MSIX Package to Install</a></li><!----><!--]--><!--[--><li class="toc-item"><a class="vp-link toc-link level3 toc-link level3" href="#mojibake-in-snap-hutao-icons">Mojibake in Snap Hutao Icons</a></li><!----><!--]--><!--[--><li class="toc-item"><a class="vp-link toc-link level3 toc-link level3" href="#snap-hutao-throws-failed-to-add-scheduled-task-error">Snap Hutao Throws Failed to add Scheduled Task Error</a></li><!----><!--]--><!--[--><li class="toc-item"><a class="vp-link toc-link level3 toc-link level3" href="#my-computer-cannot-open-msix-format-installer">My Computer Cannot Open MSIX Format Installer</a></li><!----><!--]--><!--[--><li class="toc-item"><a class="vp-link toc-link level3 toc-link level3" href="#got-this-app-package-s-publisher-certificate-could-not-be-verified-error-when-install-with-msix-package">Got This app package’s publisher certificate could not be verified Error when Install with MSIX Package</a></li><!----><!--]--><!--[--><li class="toc-item"><a class="vp-link toc-link level3 toc-link level3" href="#got-policy-check-failed-error-when-install-with-msix-package">Got Policy check failed Error when Install with MSIX Package</a></li><!----><!--]--><!--[--><li class="toc-item"><a class="vp-link toc-link level3 toc-link level3" href="#got-error-prompt-or-error-code-when-install-with-msix-package">Got Error Prompt or Error Code when Install with MSIX Package</a></li><!----><!--]--><!--[--><li class="toc-item"><a class="vp-link toc-link level3 toc-link level3" href="#can-i-add-missing-system-components-to-install-snap-hutao">Can I Add Missing System Components to Install Snap Hutao</a></li><!----><!--]--><!--[--><li class="toc-item"><a class="vp-link toc-link level3 toc-link level3" href="#starting-faq">Starting FAQ</a></li><!----><!--]--><!--[--><li class="toc-item"><a class="vp-link toc-link level3 toc-link level3" href="#how-to-create-desktop-shortcut-with-no-admin-privilege">How to Create Desktop Shortcut (with No Admin Privilege)</a></li><!----><!--]--><!--[--><li class="toc-item"><a class="vp-link toc-link level3 toc-link level3" href="#how-to-create-desktop-shortcut-with-admin-privilege">How to Create Desktop Shortcut (With Admin Privilege)</a></li><!----><!--]--><!--[--><li class="toc-item"><a class="vp-link toc-link level3 toc-link level3" href="#how-to-run-snap-hutao-when-windows-starts">How to run Snap Hutao when Windows starts</a></li><!----><!--]--><!--[--><li class="toc-item"><a class="vp-link toc-link level3 toc-link level3" href="#unable-to-run-snap-hutao-as-administrator">Unable to Run Snap Hutao as Administrator</a></li><!----><!--]--></ul></li><!--]--><!--[--><li class="toc-item"><a class="vp-link toc-link level2 toc-link level2" href="#feature-faq">Feature FAQ</a></li><li><ul class="toc-list"><!--[--><li class="toc-item"><a class="vp-link toc-link level3 toc-link level3" href="#use-snap-hutao-to-quick-start-the-game">Use Snap Hutao to quick start the game</a></li><!----><!--]--><!--[--><li class="toc-item"><a class="vp-link toc-link level3 toc-link level3" href="#mihoyo-bbs-account-often-lose-login-status">MiHoYo BBS Account often Lose Login Status</a></li><!----><!--]--><!--[--><li class="toc-item"><a class="vp-link toc-link level3 toc-link level3" href="#game-account-lose-login-status-in-the-launcher">Game Account Lose Login Status in the Launcher</a></li><!----><!--]--><!--[--><li class="toc-item"><a class="vp-link toc-link level3 toc-link level3" href="#how-to-recover-config-ini-configuration-file">How to Recover config.ini Configuration File</a></li><!----><!--]--></ul></li><!--]--><!--[--><li class="toc-item"><a class="vp-link toc-link level2 toc-link level2" href="#network-faq">Network FAQ</a></li><li><ul class="toc-list"><!--[--><li class="toc-item"><a class="vp-link toc-link level3 toc-link level3" href="#use-snap-hutao-with-network-proxy">Use Snap Hutao with Network Proxy</a></li><!----><!--]--></ul></li><!--]--><!--[--><li class="toc-item"><a class="vp-link toc-link level2 toc-link level2" href="#uninstallation-faq">Uninstallation FAQ</a></li><li><ul class="toc-list"><!--[--><li class="toc-item"><a class="vp-link toc-link level3 toc-link level3" href="#how-to-fully-backup-recover-client-data">How to Fully Backup/Recover Client Data</a></li><!----><!--]--></ul></li><!--]--></ul><div class="toc-marker" style="top:-1.7rem;"></div></div><!--[--><!----><!--]--></aside></div><!--[--><!----><!--]--><div class="theme-hope-content"><h1 id="faq" tabindex="-1"><a class="header-anchor" href="#faq" aria-hidden="true">#</a> FAQ</h1><blockquote><p>Please use <strong>search bar on the top right</strong> or <strong>browser built-in search <code>(ctrl+F)</code></strong> to search keyword such as error code to improve your searching efficiency</p></blockquote><h2 id="installation-faq" tabindex="-1"><a class="header-anchor" href="#installation-faq" aria-hidden="true">#</a> Installation FAQ</h2><h3 id="stuck-at-installing-required-framework-when-using-msix-package-to-install" tabindex="-1"><a class="header-anchor" href="#stuck-at-installing-required-framework-when-using-msix-package-to-install" aria-hidden="true">#</a> Stuck at <code>Installing Required Framework</code> when Using MSIX Package to Install</h3><ul><li>When user's OS missing required dependency framework, Windows will download and install it automatically. However, if the user disabled Windows Update or have a bad network, the system is unable to process this installation. <ul><li>Make sure Windows Update is enabled</li><li>You can also download and install the <a href="/en/advanced/dependency.html" class="">dependency</a> manually</li></ul></li></ul><h3 id="mojibake-in-snap-hutao-icons" tabindex="-1"><a class="header-anchor" href="#mojibake-in-snap-hutao-icons" aria-hidden="true">#</a> Mojibake in Snap Hutao Icons</h3><ul><li>If you are using Windows 10 and see some button are not display properly <ul><li>You can download <code>Segoe Fluent Icons</code> font</li><li>You need to install it for all users</li></ul></li><li>You can find this font from <a href="https://aka.ms/SegoeFluentIcons" target="_blank" rel="noopener noreferrer">Microsoft<span><svg class="external-link-icon" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" x="0px" y="0px" viewBox="0 0 100 100" width="15" height="15"><path fill="currentColor" d="M18.8,85.1h56l0,0c2.2,0,4-1.8,4-4v-32h-8v28h-48v-48h28v-8h-32l0,0c-2.2,0-4,1.8-4,4v56C14.8,83.3,16.6,85.1,18.8,85.1z"></path><polygon fill="currentColor" points="45.7,48.7 51.3,54.3 77.2,28.5 77.2,37.2 85.2,37.2 85.2,14.9 62.8,14.9 62.8,22.9 71.5,22.9"></polygon></svg><span class="external-link-icon-sr-only">open in new window</span></span></a></li></ul><h3 id="snap-hutao-throws-failed-to-add-scheduled-task-error" tabindex="-1"><a class="header-anchor" href="#snap-hutao-throws-failed-to-add-scheduled-task-error" aria-hidden="true">#</a> Snap Hutao Throws Failed to add Scheduled Task Error</h3><p>Open Windows Task Scheduler, find and delete <code>SnapHutaoDailyNoteRefreshTask</code> task</p><h3 id="my-computer-cannot-open-msix-format-installer" tabindex="-1"><a class="header-anchor" href="#my-computer-cannot-open-msix-format-installer" aria-hidden="true">#</a> My Computer Cannot Open MSIX Format Installer</h3><p>Your computer is missing the App Installer, an important component of the Windows system.</p><p>If Microsoft Store is installed on your system, you can restore this component by reinstalling it from the <a href="https://apps.microsoft.com/detail/9NBLGGH4NNS1?hl=en-us&gl=US" target="_blank" rel="noopener noreferrer">App Installer Store Page<span><svg class="external-link-icon" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" x="0px" y="0px" viewBox="0 0 100 100" width="15" height="15"><path fill="currentColor" d="M18.8,85.1h56l0,0c2.2,0,4-1.8,4-4v-32h-8v28h-48v-48h28v-8h-32l0,0c-2.2,0-4,1.8-4,4v56C14.8,83.3,16.6,85.1,18.8,85.1z"></path><polygon fill="currentColor" points="45.7,48.7 51.3,54.3 77.2,28.5 77.2,37.2 85.2,37.2 85.2,14.9 62.8,14.9 62.8,22.9 71.5,22.9"></polygon></svg><span class="external-link-icon-sr-only">open in new window</span></span></a>.</p><p>If you don’t have Windows Store, please use the latest full version of Microsoft’s official consumer version <a href="https://www.microsoft.com/zh-cn/software-download/windows10" target="_blank" rel="noopener noreferrer">Windows 10<span><svg class="external-link-icon" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" x="0px" y="0px" viewBox="0 0 100 100" width="15" height="15"><path fill="currentColor" d="M18.8,85.1h56l0,0c2.2,0,4-1.8,4-4v-32h-8v28h-48v-48h28v-8h-32l0,0c-2.2,0-4,1.8-4,4v56C14.8,83.3,16.6,85.1,18.8,85.1z"></path><polygon fill="currentColor" points="45.7,48.7 51.3,54.3 77.2,28.5 77.2,37.2 85.2,37.2 85.2,14.9 62.8,14.9 62.8,22.9 71.5,22.9"></polygon></svg><span class="external-link-icon-sr-only">open in new window</span></span></a> or <a href="https://www.microsoft.com/zh-cn/software-download/windows11" target="_blank" rel="noopener noreferrer">Windows 11<span><svg class="external-link-icon" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" x="0px" y="0px" viewBox="0 0 100 100" width="15" height="15"><path fill="currentColor" d="M18.8,85.1h56l0,0c2.2,0,4-1.8,4-4v-32h-8v28h-48v-48h28v-8h-32l0,0c-2.2,0-4,1.8-4,4v56C14.8,83.3,16.6,85.1,18.8,85.1z"></path><polygon fill="currentColor" points="45.7,48.7 51.3,54.3 77.2,28.5 77.2,37.2 85.2,37.2 85.2,14.9 62.8,14.9 62.8,22.9 71.5,22.9"></polygon></svg><span class="external-link-icon-sr-only">open in new window</span></span></a> mirror. Using the Windows 10 Upgrade Assistant and Windows 11 Installation Assistant provided by Microsoft can help you simply upgrade to the latest full version of Windows while retaining your data.</p><h3 id="got-this-app-package-s-publisher-certificate-could-not-be-verified-error-when-install-with-msix-package" tabindex="-1"><a class="header-anchor" href="#got-this-app-package-s-publisher-certificate-could-not-be-verified-error-when-install-with-msix-package" aria-hidden="true">#</a> Got <code>This app package’s publisher certificate could not be verified</code> Error when Install with MSIX Package</h3><p>This issue is commonly seen in Home Edition of Windows. If you are not using a Home Edition, your Windows Update module may be disabled or cracked, this cause worldwide CA certificates cannot be updated from Microsoft servers.</p><p>Snap Hutao's code signing certificate comes from <a href="https://support.globalsign.com/ca-certificates/root-certificates/globalsign-root-certificates" target="_blank" rel="noopener noreferrer">GlobalSign Code Signing Root R45<span><svg class="external-link-icon" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" x="0px" y="0px" viewBox="0 0 100 100" width="15" height="15"><path fill="currentColor" d="M18.8,85.1h56l0,0c2.2,0,4-1.8,4-4v-32h-8v28h-48v-48h28v-8h-32l0,0c-2.2,0-4,1.8-4,4v56C14.8,83.3,16.6,85.1,18.8,85.1z"></path><polygon fill="currentColor" points="45.7,48.7 51.3,54.3 77.2,28.5 77.2,37.2 85.2,37.2 85.2,14.9 62.8,14.9 62.8,22.9 71.5,22.9"></polygon></svg><span class="external-link-icon-sr-only">open in new window</span></span></a>, you can manually download <a href="https://secure.globalsign.com/cacert/codesigningrootr45.crt" target="_blank" rel="noopener noreferrer">this CA certificate<span><svg class="external-link-icon" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" x="0px" y="0px" viewBox="0 0 100 100" width="15" height="15"><path fill="currentColor" d="M18.8,85.1h56l0,0c2.2,0,4-1.8,4-4v-32h-8v28h-48v-48h28v-8h-32l0,0c-2.2,0-4,1.8-4,4v56C14.8,83.3,16.6,85.1,18.8,85.1z"></path><polygon fill="currentColor" points="45.7,48.7 51.3,54.3 77.2,28.5 77.2,37.2 85.2,37.2 85.2,14.9 62.8,14.9 62.8,22.9 71.5,22.9"></polygon></svg><span class="external-link-icon-sr-only">open in new window</span></span></a> from GlobalSign official website.</p><h3 id="got-policy-check-failed-error-when-install-with-msix-package" tabindex="-1"><a class="header-anchor" href="#got-policy-check-failed-error-when-install-with-msix-package" aria-hidden="true">#</a> Got <code>Policy check failed</code> Error when Install with MSIX Package</h3><p>If you are using Windows Home Edition, please try to enable developer mode in your system settings and try the installation again.</p><h3 id="got-error-prompt-or-error-code-when-install-with-msix-package" tabindex="-1"><a class="header-anchor" href="#got-error-prompt-or-error-code-when-install-with-msix-package" aria-hidden="true">#</a> Got Error Prompt or Error Code when Install with MSIX Package</h3><table><thead><tr><th>Error</th><th>Reason</th></tr></thead><tbody><tr><td><code>0x80040154</code> Error Code</td><td>Broken Windows account permission</td></tr><tr><td><code>The app did not start</code> Error Prompt</td><td>Cracked App Installer or broken App Installer permission</td></tr><tr><td><code>0x80073CF0</code> Error Code</td><td>Broken folder permission</td></tr><tr><td><code>0x80070005</code> Error Code</td><td>Broken Windows account permission</td></tr><tr><td><code>0x80070570</code> Error Code</td><td>Broken Windows account permission</td></tr><tr><td><code>0x8007065E</code> Error Code</td><td>Broken Windows account permission</td></tr></tbody></table><p>If you got any of error showing above, please use the following steps to solve the issue:</p><ol><li>Manually download and install <a href="/en/advanced/dependency.html" class="">Snap Hutao Dependency</a></li><li>Right click on Windows Start button, and select <code>PowerShell (Admin)</code></li><li>In the PowerShell windows, copy and paste the following command and run it (Right-click is paste feature in PowerShell)<div class="language-PowerShell" data-ext="PowerShell"><pre class="language-PowerShell"><code>cd $env:USERPROFILE\Downloads; $url="https://api.snapgenshin.com/patch/hutao/download"; $targetFileName="Snap.Hutao.latest.msix"; $targetFilePath=Join-Path -Path $PWD -ChildPath $targetFileName; Invoke-WebRequest -Uri $url -OutFile $targetFilePath; Add-AppxPackage -Path $targetFilePath; Remove-Item -Path $targetFilePath
|
||
</code></pre></div></li><li>If PowerShell does not outcome any error message, then it means installation is successful. Please find <code>Snap Hutao</code> in your Start Menu and enjoy it.</li></ol><h3 id="can-i-add-missing-system-components-to-install-snap-hutao" tabindex="-1"><a class="header-anchor" href="#can-i-add-missing-system-components-to-install-snap-hutao" aria-hidden="true">#</a> Can I Add Missing System Components to Install Snap Hutao</h3><p>Probably not if you are asking this, because you are not familiar with your system.</p><p>You don't know how many components are missing. When you install the one that tell you in the error message, you will see next missing component in the next error message, endless.</p><h3 id="starting-faq" tabindex="-1"><a class="header-anchor" href="#starting-faq" aria-hidden="true">#</a> Starting FAQ</h3><h3 id="how-to-create-desktop-shortcut-with-no-admin-privilege" tabindex="-1"><a class="header-anchor" href="#how-to-create-desktop-shortcut-with-no-admin-privilege" aria-hidden="true">#</a> How to Create Desktop Shortcut (with No Admin Privilege)</h3><div class="hint-container tip"><p class="hint-container-title">Community Power</p><p>Thanks to <a href="https://github.com/DGP-Studio/Snap.Hutao.Docs/issues/12" target="_blank" rel="noopener noreferrer">CzHUV<span><svg class="external-link-icon" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" x="0px" y="0px" viewBox="0 0 100 100" width="15" height="15"><path fill="currentColor" d="M18.8,85.1h56l0,0c2.2,0,4-1.8,4-4v-32h-8v28h-48v-48h28v-8h-32l0,0c-2.2,0-4,1.8-4,4v56C14.8,83.3,16.6,85.1,18.8,85.1z"></path><polygon fill="currentColor" points="45.7,48.7 51.3,54.3 77.2,28.5 77.2,37.2 85.2,37.2 85.2,14.9 62.8,14.9 62.8,22.9 71.5,22.9"></polygon></svg><span class="external-link-icon-sr-only">open in new window</span></span></a> for the solution.</p></div><ul><li>Use <code>Win+R</code> to start run, in the window input <code>shell:AppsFolder</code> <img src="https://img.alicdn.com/imgextra/i3/1797064093/O1CN01Jj8c6i1g6du728e5A_!!1797064093.png" alt="Run" loading="lazy"></li><li>In the new pop-up window, find Snap Hutao</li><li>Right lick on it, and click <code>Create shortcut</code></li><li>Confirm the operation and you will get the desktop shortcut</li></ul><h3 id="how-to-create-desktop-shortcut-with-admin-privilege" tabindex="-1"><a class="header-anchor" href="#how-to-create-desktop-shortcut-with-admin-privilege" aria-hidden="true">#</a> How to Create Desktop Shortcut (With Admin Privilege)</h3><p>Click <code>Create Desktop Shortcut</code> in the settings page.</p><p>You can move this shortcut to any place you need.</p><h3 id="how-to-run-snap-hutao-when-windows-starts" tabindex="-1"><a class="header-anchor" href="#how-to-run-snap-hutao-when-windows-starts" aria-hidden="true">#</a> How to run Snap Hutao when Windows starts</h3><p><strong>This is a workaround solution</strong></p><ul><li>Create a bat file, content refers to <a href="https://github.com/DGP-Studio/Snap.Hutao/issues/184" target="_blank" rel="noopener noreferrer">this Issue<span><svg class="external-link-icon" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" x="0px" y="0px" viewBox="0 0 100 100" width="15" height="15"><path fill="currentColor" d="M18.8,85.1h56l0,0c2.2,0,4-1.8,4-4v-32h-8v28h-48v-48h28v-8h-32l0,0c-2.2,0-4,1.8-4,4v56C14.8,83.3,16.6,85.1,18.8,85.1z"></path><polygon fill="currentColor" points="45.7,48.7 51.3,54.3 77.2,28.5 77.2,37.2 85.2,37.2 85.2,14.9 62.8,14.9 62.8,22.9 71.5,22.9"></polygon></svg><span class="external-link-icon-sr-only">open in new window</span></span></a>, it allows bat to run Snap Hutao with Administrator privilege</li><li>Create a Scheduled Task, run the bat when Windows startup, or drag it to Windows start folder</li></ul><h3 id="unable-to-run-snap-hutao-as-administrator" tabindex="-1"><a class="header-anchor" href="#unable-to-run-snap-hutao-as-administrator" aria-hidden="true">#</a> Unable to Run Snap Hutao as Administrator</h3><blockquote><p>This issue only occurs in Windows 10 older than 22H2 version</p></blockquote><ul><li>When user's OS version older than <code>Windows Build 19045</code> (aka Windows 10 22H2), Snap Hutao is unable to start when running as Administrator <ul><li>This issue comes from Windows kernel, and it's hard to locate, so we suggest you to update your OS to the latest version</li></ul></li></ul><h2 id="feature-faq" tabindex="-1"><a class="header-anchor" href="#feature-faq" aria-hidden="true">#</a> Feature FAQ</h2><h3 id="use-snap-hutao-to-quick-start-the-game" tabindex="-1"><a class="header-anchor" href="#use-snap-hutao-to-quick-start-the-game" aria-hidden="true">#</a> Use Snap Hutao to quick start the game</h3><ul><li><p>Config the game launcher in the settings</p></li><li><p>Pin Snap Hutao on taskbar</p></li><li><p>Right click on Snap Hutao and you will see the quick launcher</p><p><img src="https://img.alicdn.com/imgextra/i3/1797064093/O1CN01Uu8QzN1g6du6MRp8h_!!1797064093.png" alt="quick-start" loading="lazy"></p></li><li><p>Select <code>Lauch Game</code>, you will be asked which account to start the game</p></li></ul><h3 id="mihoyo-bbs-account-often-lose-login-status" tabindex="-1"><a class="header-anchor" href="#mihoyo-bbs-account-often-lose-login-status" aria-hidden="true">#</a> MiHoYo BBS Account often Lose Login Status</h3><p>Snap Hutao use saved MiHoYo BBS cookies to maintain login status. If you <strong>log out</strong> your account in your browser or other device, cookie will become invalid, and Snap Hutao will also be forced to log out, account will be automatically removed.</p><p>This problem may also be caused by network error, you should check this first; If it's not caused by network issue, you can use <code>Refresh Cookie</code> in the account panel; You can also remove your account manually and add it back again.</p><p>Since October 2022, MiYouShe (Chinese BBS) rapidly increased bot detection and may set users' account as under-risk status, this may cause Snap Hutao failed to check validation of the cookie</p><h3 id="game-account-lose-login-status-in-the-launcher" tabindex="-1"><a class="header-anchor" href="#game-account-lose-login-status-in-the-launcher" aria-hidden="true">#</a> Game Account Lose Login Status in the Launcher</h3><ul><li>There are two factors associated with game account login status: network and device ID</li><li>This issue usually caused by: <ul><li>Change of public IP address</li><li>Change of network adapter or network adapter MAC address</li><li>Failed saving operation, no real login status been saved (Snap Hutao cannot detect if the status is real valid) <ul><li>Make sure to enter the game after sign in</li><li>Make sure the game process is gone after closing the game</li><li>Detect the account again to save your login status</li></ul></li></ul></li></ul><h3 id="how-to-recover-config-ini-configuration-file" tabindex="-1"><a class="header-anchor" href="#how-to-recover-config-ini-configuration-file" aria-hidden="true">#</a> How to Recover <code>config.ini</code> Configuration File</h3><p>In some particular conditions (such as wrong game folder permission), <code>config.ini</code> may lose after server conversion. This will cause user not able to get into advanced launcher page and launch the game.</p><p>After identify the server version on your device, you can manually create and fill the configuration file with the right content. The following are common configurations.</p><div class="vp-tabs"><div class="vp-tabs-nav" role="tablist"><button type="button" class="vp-tab-nav active" role="tab" aria-controls="tab-376-0" aria-selected="true">CN Server Official</button><button type="button" class="vp-tab-nav" role="tab" aria-controls="tab-376-1" aria-selected="false">Global Server Official</button></div><!--[--><div class="vp-tab active" id="tab-376-0" role="tabpanel" aria-expanded="true"><div class="vp-tab-title">CN Server Official</div><!--[--><div class="language-text line-numbers-mode" data-ext="text"><pre class="language-text"><code>[General]
|
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channel=1
|
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cps=mihoyo
|
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game_version=4.1.0
|
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sub_channel=1
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plugin_7_version=1.0.0
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</code></pre><div class="line-numbers" aria-hidden="true"><div class="line-number"></div><div class="line-number"></div><div class="line-number"></div><div class="line-number"></div><div class="line-number"></div><div class="line-number"></div></div></div><!--]--></div><div class="vp-tab" id="tab-376-1" role="tabpanel" aria-expanded="false"><div class="vp-tab-title">Global Server Official</div><!--[--><div class="language-text line-numbers-mode" data-ext="text"><pre class="language-text"><code>[General]
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channel=1
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cps=mihoyo
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game_version=4.1.0
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sub_channel=0
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plugin_7_version=1.0.0
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</code></pre><div class="line-numbers" aria-hidden="true"><div class="line-number"></div><div class="line-number"></div><div class="line-number"></div><div class="line-number"></div><div class="line-number"></div><div class="line-number"></div></div></div><!--]--></div><!--]--></div><h2 id="network-faq" tabindex="-1"><a class="header-anchor" href="#network-faq" aria-hidden="true">#</a> Network FAQ</h2><h3 id="use-snap-hutao-with-network-proxy" tabindex="-1"><a class="header-anchor" href="#use-snap-hutao-with-network-proxy" aria-hidden="true">#</a> Use Snap Hutao with Network Proxy</h3><blockquote><p>Snap Hutao has a well-designed cloud network structure, you should be able to get good network service wherever you are located</p></blockquote><p>Loopback network are disabled for all Windows Appx container application (including Snap Hutao), so some modern network proxy software will cause container applications to lose Internet access, and lead to application errors.</p><p>If you need network proxy to use Snap Hutao, you have two ways to fix it:</p><ol><li>Enable <code>TUN Mode</code> in your network proxy software</li><li>Use <a href="https://www.telerik.com/fiddler/add-ons" target="_blank" rel="noopener noreferrer">Windows 8 AppContainer Loopback Utility<span><svg class="external-link-icon" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" x="0px" y="0px" viewBox="0 0 100 100" width="15" height="15"><path fill="currentColor" d="M18.8,85.1h56l0,0c2.2,0,4-1.8,4-4v-32h-8v28h-48v-48h28v-8h-32l0,0c-2.2,0-4,1.8-4,4v56C14.8,83.3,16.6,85.1,18.8,85.1z"></path><polygon fill="currentColor" points="45.7,48.7 51.3,54.3 77.2,28.5 77.2,37.2 85.2,37.2 85.2,14.9 62.8,14.9 62.8,22.9 71.5,22.9"></polygon></svg><span class="external-link-icon-sr-only">open in new window</span></span></a> to unlock Windows App Container Loopback limit <ul><li>If network security is not a concern for you, you can use the following PowerShell command to unlock all container loopback limit in your computer</li></ul><div class="language-PowerShell" data-ext="PowerShell"><pre class="language-PowerShell"><code>FOR /F "tokens=11 delims=\" %p IN ('REG QUERY "HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Mappings"') DO CheckNetIsolation.exe LoopbackExempt -a -p=%p
|
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</code></pre></div></li></ol><h2 id="uninstallation-faq" tabindex="-1"><a class="header-anchor" href="#uninstallation-faq" aria-hidden="true">#</a> Uninstallation FAQ</h2><h3 id="how-to-fully-backup-recover-client-data" tabindex="-1"><a class="header-anchor" href="#how-to-fully-backup-recover-client-data" aria-hidden="true">#</a> How to Fully Backup/Recover Client Data</h3><div class="hint-container warning"><p class="hint-container-title">Data Security Warning</p><p><code>Userdata.db</code> contains all client data, including MiHoYO BBS Cookie, please save the data file properly and do NOT share it with anyone.</p></div><p>Copy <code>Userdata.db</code> from Snap Hutao data folder (<code>%userprofile%/Documents/Hutao</code> by default) to your backup location, this file contains entire data of the client.</p></div><!--[--><!----><!--]--><footer class="page-meta"><div class="meta-item edit-link"><a href="https://github.com/DGP-Studio/Snap.Hutao.Docs/edit/main/docs/en/advanced/FAQ.md" rel="noopener noreferrer" target="_blank" aria-label="Edit this page on GitHub" class="nav-link label"><!--[--><svg xmlns="http://www.w3.org/2000/svg" class="icon edit-icon" viewBox="0 0 1024 1024" fill="currentColor" aria-label="edit icon"><path d="M430.818 653.65a60.46 60.46 0 0 1-50.96-93.281l71.69-114.012 7.773-10.365L816.038 80.138A60.46 60.46 0 0 1 859.225 62a60.46 60.46 0 0 1 43.186 18.138l43.186 43.186a60.46 60.46 0 0 1 0 86.373L588.879 565.55l-8.637 8.637-117.466 68.234a60.46 60.46 0 0 1-31.958 11.229z"></path><path d="M728.802 962H252.891A190.883 190.883 0 0 1 62.008 771.98V296.934a190.883 190.883 0 0 1 190.883-192.61h267.754a60.46 60.46 0 0 1 0 120.92H252.891a69.962 69.962 0 0 0-69.098 69.099V771.98a69.962 69.962 0 0 0 69.098 69.098h475.911A69.962 69.962 0 0 0 797.9 771.98V503.363a60.46 60.46 0 1 1 120.922 0V771.98A190.883 190.883 0 0 1 728.802 962z"></path></svg><!--]-->Edit this page on GitHub<span><svg class="external-link-icon" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false" x="0px" y="0px" viewBox="0 0 100 100" width="15" height="15"><path fill="currentColor" d="M18.8,85.1h56l0,0c2.2,0,4-1.8,4-4v-32h-8v28h-48v-48h28v-8h-32l0,0c-2.2,0-4,1.8-4,4v56C14.8,83.3,16.6,85.1,18.8,85.1z"></path><polygon fill="currentColor" points="45.7,48.7 51.3,54.3 77.2,28.5 77.2,37.2 85.2,37.2 85.2,14.9 62.8,14.9 62.8,22.9 71.5,22.9"></polygon></svg><span class="external-link-icon-sr-only">open in new window</span></span><!----></a></div><div class="meta-item git-info"><div class="update-time"><span class="label">Last update: </span><!----></div><div class="contributors"><span class="label">Contributors: </span><!--[--><!--[--><span class="contributor" title="email: i@irain.in">Masterain</span>,<!--]--><!--[--><span class="contributor" title="email: mister-hope@outlook.com">Mr.Hope</span><!--]--><!--]--></div></div></footer><nav class="vp-page-nav"><!----><a aria-label="Common Program Exceptions" class="vp-link nav-link next nav-link next" href="/en/advanced/exceptions.html"><div class="hint">Next<span class="arrow end"></span></div><div class="link">Common Program Exceptions<span class="font-icon icon iconfont icon-warn" style=""></span></div></a></nav><div id="comment" class="giscus-wrapper" style="display:block;"><div class="loading-icon-wrapper" style="display:flex;align-items:center;justify-content:center;height:96px"><svg xmlns="http://www.w3.org/2000/svg" width="48" height="48" preserveAspectRatio="xMidYMid" viewBox="25 25 50 50"><animateTransform attributeName="transform" type="rotate" dur="2s" keyTimes="0;1" repeatCount="indefinite" values="0;360"></animateTransform><circle cx="50" cy="50" r="20" fill="none" stroke="currentColor" stroke-width="4" stroke-linecap="round"><animate attributeName="stroke-dasharray" dur="1.5s" keyTimes="0;0.5;1" repeatCount="indefinite" values="1,200;90,200;1,200"></animate><animate attributeName="stroke-dashoffset" dur="1.5s" keyTimes="0;0.5;1" repeatCount="indefinite" values="0;-35px;-125px"></animate></circle></svg></div></div><!--[--><!----><!--]--><!--]--></main><!--]--><footer class="vp-footer-wrapper"><div class="vp-footer">Be the best Genshin Impact tool</div><div class="vp-copyright">Copyright © 2024 DGP-Studio</div></footer></div><!--]--><!--]--><!----><!----><!----><!--]--></div>
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