Common Program Exceptions

This document covers solutions of foreseeable client error

RuntimeEnvironmentException

• Exception: RuntimeEnvironmentException
  • Hint: Unable to set registry key without enabling long path
• Issue source: Windows long path limit is set to be limited at 256 characters by default
• Solution: Download EnableLongPaths.zip, unzip it and run .reg file as administrator

Return Code: -10001

• This error comes directly from MiHoYo BBS, hints include
  • Return Code: -10001
  • Return Code: -100
• Issue source
  1. Cookie expired
  2. Network error
  3. System time is not accurate
• Solution
  1. In the account panel, execute Refresh Cookies
  2. Remove your account and add it again
  3. Sync your system time

HttpRequestException Metadata Download Failed

403 (Forbidden) / 404 (Not Found)

Solution: Update your Snap Hutao to latest version

502 (Bad Gateway)

Associated Issue: https://github.com/DGP-Studio/Snap.Hutao/issues/100

This HTTP Exception occurs when Snap Hutao failed to fetch remote resource (usually static image and configuration)

If you are using proxy software, you may need to turn it off or using TUN mode proxy; otherwise you need to use Windows 8 AppContainer Loopback Utility to remove Windows APP Container Loopback limits.